What's your problem with aged care?
The Royal Commission into Aged Care Quality and Safety gets under way in Adelaide on 18 January and in other states and territories on dates yet to be announced. However, members of the public and community groups can still make submissions with the cut-off date expected to be in June.
Submissions can be made via an online form on the commission’s website or you can:
- write to the royal commission at GPO Box 1151, Adelaide SA 5001
- email ACRCenquiries@royalcommission.gov.au
- telephone 1800 960 711 (between 8am and 8pm AEDT Monday to Friday except on public holidays).
The terms of reference for the inquiry are set out on the website and the commission reminds everyone that it cannot resolve individual disputes.
It advises that anyone with concerns about the quality of care or services at aged care facilities subsidised by the Government should contact the Aged Care Quality and Safety Commission, which took over the work of the Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency on 1 January.
The office of Ken Wyatt, Minister for Senior Australians and Aged Care, said the new commission “will better target aged care homes that provide sub-standard care and will be a single, trusted point of contact for aged care recipients, their families and loved ones, and aged care providers”.