According to The Australian Competition and Consumer Commission’s recent findings, 13 per cent of Australian's connected to the NBN are now getting the speeds they are paying for.

Customers not receiving the speeds they arepaying for may be eligible for refunds from their provider and they should contact them as soon as possible to fix the issue.

“We encourage customers who aren’t getting the maximum speeds to contact their internet service provider to ask whether the problem can be fixed or about moving onto a cheaper plan,” ACCC chair Rod Sims said.