22nd Feb 2018
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Nine things you don't want to hear on holiday
Nine things you don't want to hear on holiday

There are certain words you never want to hear on holiday. While some may represent a minor inconvenience, others may spell the end of a happy journey.

According to Smarter Travel, these are the nine dreadful phrases you could hear and what you can do about them:

Your flight has been delayed/cancelled
Hearing this as you’re standing in the airport gate lounge is simply heartbreaking. But if you have text alerts or use the airline’s app, chances are you’ll be better prepared. Availing yourself of technology gives you the option of changing your flight earlier, rather than with the fray of passengers also scurrying for a seat.

Your room isn’t ready yet
Even when you arrive after the prescribed check-in time, you’ll often be told that your room isn’t ready yet. Late check out or tardy cleaning staff may be to blame, but there’s a way to make this less painful. Ask the hotel to mind your bags and go on a reconnaissance tour of the town, or ask if you can use the gym, pool or spa while you wait. If the room still isn’t ready for you in a reasonable time, ask for some form of compensation, such as free breakfast, a drinks card or discounted rate.

We’ve lost your bag
This one is terrible and can ruin your holiday. First things first – call your travel insurance hotline. You do have travel insurance, don’t you? File a claim before you leave the airport, so the airline can deliver your luggage to your hotel (if they find it). Keep any receipts for costs incurred and you’ll be reimbursed by your insurance company.

Sorry, the gate is closed
A common travel error is arriving at the gate right on departure time. Most airlines will require you to be there at least 15 minutes prior. So, if you hear this sentence, your best course of action is to ask politely for a seat on the next available flight and to ensure that you’re there well in advance of the departure time.


Your flight is overbooked
If you have to be somewhere soon or make a connecting flight at the next airport, then this one could break you. Otherwise, it can be a minor blessing. If you’re told your flight is overbooked, you can go on the bump list and garner decent compensation in the form of flight credits, cash or upgraded seats on the next flight. It pays to know your rights if this happens to you, so you can be prepared to treat it as an opportunity rather than a problem.

No more room in the overhead bins, we’ll have to check your bag
There’s really not much you can do about this unless you’re prepared beforehand. Take a carry-on bag that fits under your seat, which you should be able to keep with you no matter the overhead bin situation.

Your passport isn’t valid
Avoid this by carefully checking your passport expiry dates as soon as you book a flight.

We’re sold out
This is why you book sightseeing tours, events and shows beforehand, unless, of course, you’re happy to wait for the next session. Booking in advance will often save you money on admissions, too.

I don’t have a reservation under that name
As soon as you make any booking, be it hotel, event or dinner reservation, print out a copy so you have evidence. Whether it’s because of computer or human error, reservations do get lost, so if you have proof of yours you’ll have a better chance of getting a room or compensation.

Read more at Smarter Travel


Have you ever heard these phrases on your holiday? How did you handle it?

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    COMMENTS

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    Ella
    3rd Mar 2018
    8:06am
    Even worse than these was encountering a baggage handlers strike at Rome airport after our baggage had been checked in and we were in the queue ready to board. We were stuck at the airport for 2 days without being able to either access our luggage or find out where it was. The plane was grounded along with many others while disputes were ongoing. Information was sparse and confusing although we were eventually bussed to a hotel around midnight for 6 hours and then collected and brought back to the airport for another day of sitting on the floor waiting along with masses of other travellers. A frustrating and tiring experience when you're at the mercy of foreign airport staff who are also tired and frustrated. Travel insurance paid back loss of hotel costs and transfers at our onward destination but nothing prepares you for this type of incident.
    Captain
    3rd Mar 2018
    1:42pm
    Italy would have to be the most disorganized country we have ever travelled through.
    casey
    3rd Mar 2018
    9:10am
    My university educated daughter in-law arrived for her flight at 7-00 in the evening. You are 12 hrs to late they told her, no she replied I am on time. They responded "madam 700 hrs is morning in the evening it is 1900 hrs. True story.
    KSS
    3rd Mar 2018
    12:27pm
    And all too common unfortunately.
    daleala
    3rd Mar 2018
    4:35pm
    "Keep any receipts for costs incurred and you’ll be reimbursed by your insurance company."
    I would be careful about making blanket statements like this.
    Read your PDS.
    Know any excesses you may be liable for, and understand your exclusions/inclusions/cover. But as per the recommendation, keep a copy of ALL costs you incur related to the travel issue (be it your lost luggage, or any delays or interruptions to travel), and request a receipt.
    Contact your insurer as soon as reasonably possible to ensure you comply with the terms and agreement of your contract of insurance you have.
    If you don't get a receipt, keep a running note in a notepad of exactly how much you paid, who you paid it to, for what purpose, the date/time you incurred the cost and what currency you paid in.


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