Emirates trials app to offer passengers discounted COVID tests

Last week, we brought you news of Emirates’ app to help passengers manage their COVID requirements, and now they have announced the trial of a different app that will allow passengers to undergo COVID-19 PCR tests at special discounted rates.

The TrustOne app, like the IATA Travel Pass we reported on last week, will also help passengers adhere to the latest COVID-19 regulations and protocols, and make travel more seamless and convenient.

When using the app, Emirates customers with an upcoming flight booking will be offered special rates for COVID-19 PCR tests through Eurofins – one of the global independent market leaders in testing and laboratory services – at one of its global lab facilities.

Passengers can also manage all related information in one place, including finding lab locations, booking of appointments, and test results with minimal additional data entry needs.

Testing of the app has started, with the first phase underway in the UAE, France, UK, Spain and the Netherlands. 

Adel Al Redha, Emirates’ chief operating officer, said: “We are constantly looking for solutions to improve our customer experience.

“Travel requirements today are dynamic, and even more than ever our goal is to give our customers confidence and enable them to travel safely.

“With this latest solution … passengers will be able to easily source accurate information on tests, approved laboratories to get tested, as well as other vital measures to be taken prior to travel.

“We look forward to working with our partners on a successful trial and to expand the app’s offering and benefits to our customers in the future.”

Under the discounted rates on offer, passengers travelling from the UAE will be able to benefit from preferred rates of around $46 if they do their COVID-19 PCR test at the authorised labs via the app.

Passengers flying from other countries can expect to pay rates of approximately $110-140, depending on what country they are travelling from.

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Written by Ben


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