Travelling can be a daunting task for anyone, but for those with ‘hidden’ disabilities, the hustle and bustle of airports can be particularly overwhelming. However, a clever initiative is making waves in Australia, offering a discreet solution for travellers in need of a little extra support.
Dr Kristyn Sommer, a developmental psychology academic, recently brought attention to this little-known feature that’s changing the game for individuals like herself.
Dr Sommer, who has an autism diagnosis, shared her positive experience with a simple yet effective tool—a green lanyard adorned with daisies. This lanyard is part of a nationwide program adopted by Australian airports to assist travellers with hidden disabilities. By wearing this lanyard, Dr Sommer was able to signal to airport staff that she might require additional help or patience during her journey.
The initiative, which includes a range of tools such as a terminal sensory map, communication boards, and an airport activity book, was introduced at Gold Coast Airport in 2019. The goal is to create a welcoming and inclusive environment for all travellers, regardless of their individual needs. The program also features a therapy dog initiative, where trained volunteer therapy dogs visit the terminal to provide comfort and support.
Airport staff have received specialised training to recognise the sunflower symbol on the lanyard and offer appropriate assistance when needed. This training ensures that travellers with hidden disabilities receive the understanding and support they require without having to explicitly disclose their condition.
Dr Sommer’s experience with the program was nothing short of ‘phenomenal’. She found the process of obtaining the lanyard straightforward and the staff’s response exemplary. Despite feeling ‘more self-conscious’ about identifying herself as someone with a hidden disability, she plans to use the lanyard again for international travel, appreciating the effortless communication it provides.
The response from the community to the Hidden Disabilities program has been overwhelmingly positive, with the initiative playing a crucial role in raising awareness and encouraging open conversations about accessibility in travel. After Dr Sommer shared a video of her experience online, which garnered millions of views, she realised that many people were unaware of the program’s existence.
It’s important to note that the lanyard is not intended to allow travellers to ‘skip lines’ or speed through the airport. Instead, it’s about levelling the playing field and providing a subtle signal to others that extra support may be needed.
The concept of the green sunflower lanyard originated at Gatwick Airport in the UK in 2016. After consultations with charities, the sunflower was chosen as a symbol of confidence, growth, and strength for those with hidden disabilities. The lanyard can be worn voluntarily to discreetly indicate that the wearer may need an extra helping hand, understanding, or time, not only in airports but also in shopping centres, on public transport, and at work.
For our readers over 50 who may be managing conditions that aren’t immediately visible, this initiative could be a game-changer for your travel experiences. It’s a reminder that there are systems in place to support you and make your journey as stress-free as possible.
Before you book your next flight, consider reaching out to the airport to enquire about the Hidden Disabilities program. It’s a small step that could make a significant difference in your travel comfort and confidence.
This simple initiative may not be widely known, but it’s already making a meaningful difference for travellers who need extra support.
Have you come across the Hidden Disabilities sunflower lanyard or similar programs at the airport? Which part of this initiative do you think could be most helpful for someone you know, or perhaps even for yourself? Feel free to share your thoughts or experiences in the comments below.
Also read: Australian couple warns against airport mistake after home security nightmare
