Latin American carriers have topped the list of the world’s worst airlines, according to luggage company Bounce.
Australian and New Zealand carriers failed to make the list – thankfully.
Viva Air Colombia, Viva Aerobus and Volaris are the world’s top three worst airlines, with oft-ridiculed Ryanair taking out fourth and Interjet rounding out the top five.
From there, it’s Spanish flyer Vueling, followed by UK’s EasyJet, TAP from Portugal, then Ukraine International Airlines and Swoop making up the top 10.
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Airlines were ranked on punctuality, free baggage allowance, staff service, meals, inflight entertainment, seat comfort and the number of complaints received.
The world’s worst airline, Viva Air Columbia, ranked one out of five for all the criteria but did receive only a low number of complaints.
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The most complained about airline was TAP, with a total of 1530 complaints in the year to June 2021, compared to just 19 for Air New Zealand.
All Nippon Airways was declared the world’s best airline based on the same criteria, with Singapore Airlines, Korean Airlines, Japan Airlines and Qatar Airways comprising the top five.
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All Nippon received four out of five for all criteria except customer service, for which it received five out of five – the only airline with a perfect category score.
Qantas was rated the world’s 12th best airline, with Air New Zealand ranked 13th.
Virgin Australia topped Etihad Airways, British Airways and Air Canada.
With which of these airlines have you flown? Which is the world’s worst airline in your opinion? Why not share your thoughts in the comments section below?
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