You’ve arrived at your destination after a long and tiring flight, you’ve watched your fellow passengers retrieve their luggage off the conveyor belt and head out through the doors to begin their holiday, but your bags have failed to appear – what should you do?
Firstly, don’t panic! Nine times out of ten luggage reappears within a day or two and will be delivered to you at your hotel or to your home.
Before you even leave for your trip, check what the weather conditions are going to be at your destination and pack a change of clothes, underwear, and toiletries in your carry on, just in case of this eventuality.
If you have not been so forward thinking and the worst has happened, you will need to make your way to your airline’s office to fill in a P.I.R. (Property Irregularity Report). You need to have the slip from the ticket that was placed around your luggage at check-in. This slip acts as a receipt to help identify your luggage, while also proving that you handed it over at check-in. Additionally, you will be required to supply your contact details, flight number and a description of your luggage.
Ask your airline representative about their reimbursement policies. Most airlines will cover the purchase of necessities to see you through until your luggage is recovered.
If you are one of the unfortunate travellers whose luggage never turns up, you will need to make a written claim with the airline confirming that your luggage has been lost.
If you have travel insurance, a copy of the written claim, along with the P.I.R. and a packing list of the contents of your bags should be attached to your claim.
If you do not have travel insurance covering you for loss of luggage, the Montreal Convention requires airlines to fully compensate travellers to the maximum liability of a fixed amount 1,131 SDR per passenger.
Have you experienced the frustration of lost luggage? How did you cope?