Air New Zealand knocks Singapore Airlines off its perch

Kiwi carrier takes home the crown at this year’s AirlineRatings.com awards.

Air New Zealand knocks Singapore Airlines off its perch

Air New Zealand has knocked Singapore Airlines off its perch as airline of the year in this year’s coveted AirlineRatings.com awards.

The Kiwi airline nudged out last year’s winner and is being honoured for the sixth time for its record-breaking performance, multi-award-winning in-flight innovations, operational safety, environmental leadership and motivation of its staff.

The AirlineRatings.com Airline Excellence Awards, judged by seven editors with more than 200 years’ industry experience, combines major safety and government audits, with 12 key criteria including fleet age, passenger reviews, profitability, investment rating, product offerings and staff relations.

air new zealand aircraft wing tip

By those standards, Air New Zealand was declared industry leader.

“In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020,” said Airline Ratings editor-in-chief Geoffrey Thomas.

“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.”

Air New Zealand acting CEO Jeff McDowall said winning the award for the sixth time was a testament to the efforts of the airline’s 12,500 staff who were focused on delivering a world-class uniquely Kiwi experience to its customers every day. Air New Zealand also took out the award for best premium economy.

Singapore Airlines did not go home empty handed, winning the prestigious first class award for its impressive Suites product.

Qantas took home best domestic service and best lounges, and Virgin Australia won best economy class for its spacious cabin layout.

“Qantas’ customer approval rating is at an all-time high, and it continues to innovate with lie-flat beds being added to its A380s,” said Mr Thomas.

“The judges were unanimous on the airline’s lounges which are exceptional and its domestic airline product, particularly on transcontinental A330 flights, is a standout.”

Virgin Australia’s extremely spacious cabins set it apart from many airlines, offering passengers the most spacious 777 cabins and across its international and domestic fleet.

Virgin Australia was also voted best cabin crew and received a top 10 overall ranking.

“Virgin Australia has redefined the travel experience with its economy X, premium economy, and standout business class. Add to that its cabin crew, which are the world’s best, and you have another airline punching well above its weight,” said Mr Thomas.

The full list of winners are:

Best premium economy – Air New Zealand

First class award – Singapore Airlines

Best catering – Qatar

Best business class – Qatar

Best domestic services – Qantas

Best lounges – Qantas

Best economy – Virgin Australia

Best cabin crew – Virgin Australia

Best inflight entertainment – Emirates

Best long-haul Middle East – Emirates

Most improved airline – Cebu Pacific

Best ultra-low-cost airline – VietJetAir

Excellence in long haul travel – Delta Airlines (Americas), Lufthansa (Europe), Emirates (Middle East), Cathay Pacific (Asia)

Best low-cost airline – JetBlue (Americas), Wizz (Europe) and AirAsia/AirAsia X (Asia/Pacific) and Air Arabia (Middle-East/Africa)

And the top 20 round-up winners are:

  1. Air New Zealand
  2. Singapore Airlines
  3. All Nippon Airways
  4. Qantas
  5. Cathay Pacific Airways
  6. Emirates
  7. Virgin Atlantic
  8. EVA Air
  9. Qatar Airways
  10. Virgin Australia
  11. Lufthansa
  12. Finnair
  13. Japan Airlines
  14. KLM
  15. Korean Airlines
  16. Hawaiian Airlines
  17. British Airways
  18. Alaska Airlines
  19. Delta Air Lines
  20. Etihad Airways

Have you flown with Air New Zealand? Would you rate it as the world’s best airline?

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    COMMENTS

    To make a comment, please register or login
    Nerk
    14th Dec 2019
    7:10am
    Jetstar is interesting where else can you sit for hours in a tiny cramped spot and look at your knees, never again.
    MICK
    14th Dec 2019
    9:23am
    It depends where you are plying to. Jetstar is a domestic carrier and flights are short. Not sure where you flew for hours unless to Japan. You'd have a point with that flight.
    MICK
    14th Dec 2019
    9:33am
    Been watching Air New Zealand for some time. Its been price cutting so its no surprise the airline has done well.
    Happy
    14th Dec 2019
    9:56am
    Price cut dont gives you always first.Service will.Kiwis are good in modern service.
    Happy
    14th Dec 2019
    10:00am
    A pity Air NZ have some warranty issues with some planes therefore direct flight Perth WA Auckland are on the backburner.,for the moment
    blue trumpy
    14th Dec 2019
    10:18am
    TripAdvisor still has Singapore Airlines as number one. Air New Zealand is number eight.
    GeorgeM
    15th Dec 2019
    12:01am
    I would believe TripAdvisor over ratings ".. judged by seven editors.." any day, hence I think what you have stated sounds more believable. Wonder what benefits these editors get from each airline - if they do, they should recuse themselves from any ratings! Geoff Thomas is frequently in the news promoting Qantas - can't believe him. Any rating which puts Qantas near the top has to be suspect - a very poor quality and over-priced airline.
    blue trumpy
    14th Dec 2019
    10:18am
    TripAdvisor still has Singapore Airlines as number one. Air New Zealand is number eight.
    Agnes
    14th Dec 2019
    1:41pm
    Recently travelled business class to Europe with Swiss Air, and it was fantastic, in every way (and I travel a lot). Every aspect could only be described with the grandest superlatives. I would describe Swiss Air (at least in business class) as the absolute best I have ever experienced.Interestingly Singapore appears often highly ranked in these lists, and I find their business class very mediocre indeed.
    bandy
    14th Dec 2019
    5:16pm
    Couldnt afford business class with Swiss air went cattle class never again
    Happy
    14th Dec 2019
    6:07pm
    Leaving some normal comments out, dont cut the cake in my kitchen sorry
    Spud
    15th Dec 2019
    11:22am
    Well done to Air New Zealand but also so sad to see my preferred , in the past, airline to Ireland , Etihad at 20th place . Since 2015 I have been telling the CEO that ypthe airline was slipping badly and if you have that criticism coming from a business class passenger ( bad back) there is something inherently wrong with the airlines product .


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