And the world’s best airline is …

20 million travellers have spoken and the results are in…

And the world’s best airline is …

The 2016 World Airline Awards, run by leading consumer-aviation website, Skytrax, have honoured the best carriers from around the globe, as voted by almost 20 million passengers.

So, who took out the top spot?

Emirates was named the best airline in the world for the fourth time in 15 years. The world’s largest international airline also won the title for best in-flight entertainment for the 12th year in a row.

Emirates president Tim Clark said the company was “honoured to be recognised by the prestigious Skytrax awards”.

“The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that's gone into creating the Emirates experience," he said.

emirates jet on the runway

Last year’s winner, Qatar Airways, took out second place. Australia made it into the top ten, with Qantas named the ninth best airline in the world – one spot up from last year, and beating rival Virgin Australia, who dropped two places to 18th place.

With the top 10 consisting of almost all the same contenders as last year, the only new addition was Lufthansa who knocked out Garuda Indonesia, taking out 10th place.

The top 10 airlines in the world for 2016 are:

  1. Emirates
  2. Qatar Airways
  3. Singapore Airlines 
  4. Cathay Pacific Airways
  5. ANA All Nippon Airways 
  6. Etihad Airways 
  7. Turkish Airlines
  8. EVA Air 
  9. Qantas Airways
  10. Lufthansa

The Skytrax awards are decided based on independent surveys completed by almost 20 million passengers across 104 nationalities, covering more than 280 airlines. Measuring standards across 41 key performance indicators of airline products and services see all the awards at World Airline Awards.

Do these results surprise you? Would they change who you fly with? Who is the best airline in the world in your eyes?


    SJ is a regular travel contributor to YourLifeChoices. If she had one superpower, it would be teleportation – the ultimate cure for her fear of flying.


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    19th Aug 2016
    Qantas 9th...not surprised!
    20th Aug 2016
    Its what's under the hood that counts.
    21st Aug 2016
    20th Aug 2016
    I would have thought Etihad airlines .ascemerites I'd just too exoensive
    20th Aug 2016
    I beg your pardon.
    20th Aug 2016
    That's OK Rod, I don't understand Arabic either.
    21st Aug 2016
    Me I'm alakefic.
    20th Aug 2016
    It's getting very expensive to fly, so make sure you leave your emotional baggage at home or you will be charged for that to...!!
    21st Aug 2016
    I would never fly Irish Airlines again, outside toilets would you believe.
    20th Aug 2016
    We have used Emirates several times and can quite understand why they were voted best, even though we haven't flown most of the others. Emirates are fantastic.
    20th Aug 2016
    I had heard nothing but praise about Emirates so was happy to fly with them to India several years ago and was sooo disappointed.
    The bathrooms ran out of toilet paper and hand towels and were quite dirty. Despite having a 'do not wake sticker' on my headrest --- as supplied for the purpose --- I was woken in the middle of the night for a hot snack which I did not want.
    Since that time I have heard many comments from others also criticizing Emirates and saying they also had bad experiences.
    Obviously it is the "luck of the draw" with regards to Airlines when flying.
    20th Aug 2016
    Bathrooms? They don't have bathrooms on planes do they? Do you mean toilets?
    20th Aug 2016
    Have flown with Qatar several times & I understand why they dropped to second,their transit area in Doha is second rate especially going through security late at night to catch connecting flights.
    20th Aug 2016
    Flew Lufthansa earlier this year and was very disappointed.
    Qantas' new business class lounge at Hong Kong is excellent.
    Had excellent service with Emirates and Etihad.
    Air New Zealand excellent too.
    21st Aug 2016
    WE have flown EVA Air to Europe twice business class and they were way ahead of Qantas and 60% of the price.
    Cathay are still better than both.
    22nd Aug 2016
    I flew Emirates once five years ago and decided never to fly with them again. Very poor service.
    22nd Aug 2016
    Going back to Irish Airlines, all we got on a 12 hour flight were cheese and pickle sandwiches and a pint of Guinness.

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