Jetstar travel tricks trouble

Here are the latest updates from the air and on the ground this week.

Jetstar travel tricks trouble

New routes and air alliances can mean more travel options, so what’s new in the air this week?

Jetstar travel tricks trouble
Consumer advocacy groups CHOICE and Consumer NZ have joined forces to campaign against Jetstar’s automatic opt-in options.

The advocacy groups claim Jetstar’s website and booking process tricks customers into paying for extras that they don’t want or need, with automatic opt-ins costing travellers up to 67 per cent more than the advertised price of booking flights.

From pricey travel insurance to seat selection fees, and high baggage charges, Jetstar’s practice of pre-ticking boxes for optional extras can be very misleading for customers.

You can find out more at CHOICE or send a message to Jetstar CEO, David Hall, asking him to ditch the ticks.


HBO takes off
In news that will no doubt please many, Qantas has partnered with HBO. One of the world’s most successful TV services, HBO is responsible for some of the most popular programs in the world including Game of Thrones, The Sopranos and Sex and The City.

Starting this month, Qantas will offer 120 hours of HBO drama, comedy and documentary content to its customers, with the channel updated each month to include a further 20 hours of the latest shows and movies.

In addition, another three Foxtel channels – National Geographic, Lifestyle by Foxtel and Entertainment by Foxtel – will also be added to their inflight program, as part of the multi-million dollar overhaul.

You can find out more at Qantas





    COMMENTS

    To make a comment, please register or login
    heyyybob
    25th Jul 2015
    11:51am
    Jeez ! If you can't 'follow the bouncing ball' and go through a website (booking) and read & 'clear' a box (delete the ticky thing) etc then you REALLY shouldn't do business on-line with ANYONE :( Go to a travel agent, Airline office or ask your grandkids to do it, if it really is that difficult for you. :D
    Pablo
    25th Jul 2015
    3:41pm
    I think there are two points to think about when considering booking with Jetstar. With all of their "optional" extras they will end up being more expensive than their competitors, and the second point is "Do you REALLY want to travel with an airline that has such despicable morals?". They deliberately pre-tick optional extras on the website in the hope that you won't notice, and they also show these pre-ticked "options" only after you page further down the webpage.

    Personally, I won't travel with Jetstar because of their dishonesty and also because Virgin are the ones who forced down the price of air travel in Australia, NOT QANTAS/Jetstar. Remember how the cost of air travel in Australia skyrocketed after Ansett collapsed, ONLY because QANTAS very deliberately took advantage of its monopoly position in the market.
    heyyybob
    25th Jul 2015
    4:34pm
    Personally, I don't think Jetstar has 'despicable morals', are 'dishonest' but are ONE of the 2-3 airlines that forced prices down. It's called competition. I fly Jetstar, domestically and internationally fairly regularly and have no complaints whatsoever. I'm flying Qantas next week only because Jetstar doesn't go to our destination (in Australia). I spent a decade or two working in the aviation industry and I'm old enough to know you only get what you pay for and you will always have to pay for quality. BUT I'm a tight ass when it comes to getting from point A to point B. If it is going to take too long then I find it easy enough to read the web site carefully and opt 'in' for a few extra comforts ;) Still, 'horses for course' :D
    MICK
    26th Jul 2015
    9:03am
    Bob: sometimes you get what other travellers pay for.
    MICK
    26th Jul 2015
    9:02am
    Really. I would have thought that the final screen was the payment screen which details HOW MUCH. So how can you possibly pay too much if you know what the flight costs?
    heyyybob
    26th Jul 2015
    9:40am
    Exactly ;) ANY financial transactions I carry out on-line are double/treble checked before I commit. Drives Her Indoors mad, but it's the way I operate :)


    Join YOURLifeChoices, it’s free

    • Receive our daily enewsletter
    • Enter competitions
    • Comment on articles