Qantas revamps boarding process for premium passengers

Qantas implements a new boarding process for its premium passengers.

Qantas has revamped it boarding process, with the hope of shoring up its reputation for stitching priority passengers wanting to score some room in the overhead bins for their bags.

According to Executive Traveller, frequent flyers bemoan priority boarding on domestic flights, with travellers saying it’s poorly organised and provides little advantage over the standard boarding queue.

qantas premium lounge

As of 25 November, the airline revamped the process, calling it ‘premium boarding’ and giving business class and top-level Qantas Frequent Flyers (Gold and above, and Oneworld Sapphire and Emerald equivalents) priority to board before economy class passengers who don’t pay for the luxury of fast-tracked boarding. Premium passengers who arrive late will also be able to skip the queue.

"There will be a dedicated boarding time for priority customers," said a Qantas spokeswoman

"General boarding will not open up until all queued priority customers have boarded the aircraft."

The revamped system has debut at Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth domestic terminals, and the airline plans to expand premium boarding "across all domestic airports in 2020."

Are you a ‘premium passenger’? Do you find Qantas’ boarding procedures to be lacklustre?

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    COMMENTS

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    Rosret
    7th Dec 2019
    6:37am
    This article only serves to remind me why I don't fly Qantas.
    The elitism and lack of respect for all people.
    When I travel Virgin the staff are nice to everyone - not their chosen few who probably didn't pay for their ticket anyway. The class delineation is rude and demeaning.
    I don't mind people having better seats, food etc when they pay extra. I do mind being treated like a sub class citizen if I don't pay the excessive business and private class prices.
    MICK
    7th Dec 2019
    9:29am
    Its just a fact of life Rosret. Same deal with most carriers with some a lot worse.

    What infuriates me is when we get to our seats and the overhead lockers are filled with bags from passengers not in the row. This would be something for Qantas to address but they never do.
    I rather like the method used by Southwest in the US. They line you up and you board in that order. Logical. No priority boarding for any passenger class and no segregation of seating. You could be sitting next to a CEO or a pauper. Its a good system. Don't expect our carriers to ever consider such a system though.

    In the end we all get from point A to point B which is what we use the system for. Its acceptable but could be improved.
    Happy
    7th Dec 2019
    10:24am
    Rosret, Same thinking
    miker
    7th Dec 2019
    10:40am
    The extra money for so called premium seating is just not worth it for flights of up to say 7 hours duration. Beyond 7 hours it is an absolute necessity
    Linda
    9th Dec 2019
    11:36am
    Agree. Mainly because of this business of separating out luxury passengers on flights, I basically don't want to fly now. I will if I have to, and then Virgin is my chosen way to go. I am well and truly tired of paying good money to be mistreated as a customer. TIRED of it. I don't need to fly on jets to be happy.
    SuziJ
    7th Dec 2019
    10:23am
    I won't fly Qantas.
    MICK
    7th Dec 2019
    8:33pm
    I'd rather spend the extra at the other end.
    Greg
    7th Dec 2019
    10:23am
    I always like to wait until closer to take off time, rather sit in the more comfortable environment of the lounge then the sardine seats.
    The priority people will just get on early and have to wait anyway.
    Poppy
    7th Dec 2019
    11:55am
    When I fly business class I prefer to board last after the economy passengers have walked past to their seats. I do not like being stared at by 100's of people as they struggle past with their bags and often when there is a queue in the aisle they are forced into standing right over you. Planes are claustrophobic at the best of times and even when flying in economy I board last.
    I am not sure who Qantas surveyed before they made this decision, but this is one occasional business class passenger who does not want to given priority boarding.
    Greg
    7th Dec 2019
    12:10pm
    Yep, same here. Although I don't do business class.
    Rosret
    7th Dec 2019
    10:17pm
    Yes.- and if people stowed their bags below as they used to then the overhead lockers being overfilled wouldn't be an issue.
    Business class gets priority baggage loading anyway.
    Alexii
    8th Dec 2019
    7:19pm
    We'd do the same if we could afford business class - its beyond our wildest dreams.
    Tood
    7th Dec 2019
    1:08pm
    Would be much better if they told people with window seats to board first saves having to play musical chairs in a very confined space
    Circum
    9th Dec 2019
    7:39pm
    Makes sense Tood.But push the idea too much airlines will charge a premium for window seats.But idea is logical.well done
    Circum
    9th Dec 2019
    7:39pm
    Makes sense Tood.But push the idea too much airlines will charge a premium for window seats.But idea is logical.well done


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