26th Jul 2018
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New travel trend is the “height of rudeness”
New travel trend is the “height of rudeness”

No one likes a queue jumper. And everyone hates being stuck in a line.

And yet, according to TripAdvisor, 80 per cent of travellers surveyed worldwide agree that they know they’ll be stuck in line while waiting to see major attractions across the globe.

Unless, of course, they book ahead.

Tourists can wait up to four hours to enter the Vatican, or an hour to see the Mona Lisa. And worse, they are stuck with hundreds of others trying to see the same thing.

TripAdvisor research shows that we waste between two and three days a year waiting in line.

The research, backed by ‘Professor of Queuing’ Adrian Furham (he’s an actual professor), revealed that half of those surveyed hate lining up – but do it anyway.

Of those surveyed, 69 per cent of Australians hate lining up, but are prepared to do it. We’re not alone, as 78 per cent of Spanish tourists do the same, as do 70 per cent Brits, 77 per cent of the French, 72 per cent US travellers and 71 per cent of the Italians.

The only solution to not line up is to cut in line. Yet when asked if these tourists had ever done so, only 27 per cent of the British said yes, as did 29 per cent from the US, 40 per cent of the French and 31 per cent Australian tourists. The Spanish, at 56 per cent, are the most likely to jump the queue.

While almost seven in 10 Aussies said they’ve never cut in line, millennial tourists are way more likely to do so than baby boomers (42 per cent millennials versus 17 per cent boomers).

Around 75 per cent of baby boomers consider jumping the queue is “the height of rudeness”, compared to just 38 percent of millennials, who think it’s fine.

Common reactions to queue jumping range from a mere “tut-tut” from the Italians, to killing them with kindness, which the Yanks tend to do. Funnily enough, the Spanish, who are most likely to jump a queue, are also the ones with one of the harshest reactions. They say they will call out a queue jumper and berate them in front of the rest of the line.

Oh, and don’t mess with the French, because they say they’ll apply ‘brute force’ to anyone who gets in their way.

Aussies, on the other hand, simply let their blood boil.

The research was set up to promote TripAdvisor’s ‘Skip-the-Line’ ticket, which aims to help travellers avoid queues to around 100,000 attractions worldwide.

Find out how to book a Skip-the-Line ticket at www.tripadvisor.com

Do you mind waiting in line? What do you think of queue jumpers? How do you handle them?

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    COMMENTS

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    VeryCaringBigBear
    28th Jul 2018
    7:29am
    I never queue myself and regularly use lots of ways of jumping queues. If people waste their time queuing up then that's their choice.
    Rosret
    28th Jul 2018
    7:44am
    Its a cultural trend of the more civilised and affluent societies to queue politely.
    The lower moral class, the starving and the rude tend to push for survival.
    Just remember the more corrupt the society, the more rules and regulations. So if those with no social or moral code of ethics wish to spoil it for everyone then watch the barriers and law enforcers start to appear.
    Personally - I won't queue for long. I just walk away. Its not really worth it. There are other better things in life that don't need queuing for.
    Knows-a-lot
    28th Jul 2018
    8:17am
    Rosret, that would put VCBB at the front of the rude queue.
    MICK
    28th Jul 2018
    9:15am
    Quite so Rosret. Bad mannered people push in. Well mannered people suffer queues or make other arrangements.
    Angelique
    28th Jul 2018
    11:49am
    Expect to be shown where the back of the queue is if you push in front on me. How selfish can you be?
    VeryCaringBigBear
    28th Jul 2018
    1:34pm
    You won't even realise I have gone to the top of the queue with some of the techniques I use. Yes I am selfish and yes I get what I want even I want it too. Done so all my life and not about to change now.

    Don't like cruises much as you gave to be very cunning not to queue of them but I don't queue on them either.
    Knows-a-lot
    28th Jul 2018
    8:15am
    Queue-jumpers are pigs who should be sent to the end of the queue.
    SuziJ
    28th Jul 2018
    8:20am
    Unless we pay for the privilege :)
    MICK
    28th Jul 2018
    9:18am
    I got so hopping mad about this that during a cruise a few years back I got right up 4 Greeks who walked to the front of the lunch room queue and told them they were ill mannered and should go to the back of the queue like everybody else. Needless to say they were pretty upset. So they went to the middle of the queue. Don't get me started about the manners, or lack of them, of Greeks.
    VeryCaringBigBear
    28th Jul 2018
    1:37pm
    I just go to the front of queues and have no issues.
    SuziJ
    28th Jul 2018
    8:19am
    Did this in London. Paid for a ride on the London Eye, and was asked if I would like to 'jump the queue'. I said yes, and paid an extra premium (around 10% of the ticket) and was escorted to the 'jump' queue. So much better than having to wait and snake around a very long queue in 30+ degree heat.
    MICK
    28th Jul 2018
    9:20am
    It happens but this is so unfair. Paying extra does not mean you have paid for bad manners. Just that some business person has negotiated a deal with the event management they should never have been permitted to negotiate.
    hooha
    28th Jul 2018
    6:10pm
    If you pay for the privilege fair enough
    Noodles
    29th Jul 2018
    6:36pm
    Have always found it pays to be courteous. I do not believe people who say they always go to the top of queue and no problem. Pull the other leg.
    jackie
    28th Jul 2018
    8:20am
    I can’t believe how we keep ignoring the real problem of the globe, over population growth. This matter should be addressed globally through sex education and free contraception.
    Rosret
    28th Jul 2018
    5:45pm
    hehe especially for the queue jumpers!
    patti
    28th Jul 2018
    9:06am
    I am unable to stand for lengthy periods so lining up can be really painful for me. I would cut in if I were able to. The other option is to leave your shoes in the queue and find a place to sit. I have done this in Asia. My main gripe about being in line is waiting hours on the phone for the answer to a simple query, and being told how important my call is...haha!
    disillusioned
    28th Jul 2018
    9:06am
    What ticked me off at famous landmarks more than the queue-jumpers was people who leaped out of the queue in front of the monuments, paintings, etc. to take "selfies" or other queue-leapers taking forever to pose and photograph their partners/friends from just the right angle using rapid hand-gestures ("a bit more to the right, no, stand over there more in the sun, OK, turn sideways a bit more then face the camera") when many of us queue shufflers (like me) have just a few seconds to take a snap while being herded past said objects d'art at a rapid speed. And as I struggle valiantly to take a quick photo of my favourite painting of Rembrandt's "Prodigal Son" at the Hermitage, do I want included in my snap the image of some grinning tourist jumping in front of said painting while leering at his/her iphone? Not really, yet that's often what I get. Queuing isn't the problem, it's the self-entitled, ignorant,"every man for himself" type of pushy, shovey tourist that spoils my holiday and makes me decide to spend my money elsewhere next time!
    MICK
    28th Jul 2018
    9:14am
    Queue jump? The Greeks are at the top of this list. They simply walk to the front of the queue and merge. Bad manners on steroids.
    One of things now happening overseas is the ability to pay some organisation to avoid the queues. Mostly they usher these people in via other doors so as to avoid angry tourists who have been queued for hours. Quite offensive and we avoided those venues like the plague.
    Italy was a bad enough disappointment for us recently but the above is like a dead carcass...to be avoided.
    Rae
    28th Jul 2018
    11:22am
    I'm surprised MICK. Italy must have changed a lot. I've always had a terrific time there. Also love Greece and find the Greeks very hospitable.

    I've had run ins with the French though. Not in France but on French Islands which is quite odd really.

    I take the tour through the hidden door myself. Saves time and angst.
    Miranda
    28th Jul 2018
    10:24am
    I like to be organised in advance and if I know we will want to visit a particular site I book tours or tickets online before we travel. The only time I didn’t do that was when we were in Amsterdam with friends and decided on the day to visit the Anne Frank museum. I couldn’t believe how long the queue was and had to walk away.
    tex
    28th Jul 2018
    10:59am
    its psycological with me. when I was a kid shopping for my mother the grown ups would push in front of me ,even today I wont let anyone jump the queue in front of me and if I see any body push a kid out of the way, I go nuts.
    tex
    28th Jul 2018
    11:02am
    Hey big Bear you wouldnt get away with it with me mate.
    VeryCaringBigBear
    28th Jul 2018
    1:40pm
    Yes I would Tec as you wouldn't even realised I had done it.
    Rae
    28th Jul 2018
    11:19am
    I usually take a private tour if the attraction is hugely popular. They get you in ahead of the crowds or in through a separate entry. It costs though but is worth the time saved.
    VeryCaringBigBear
    28th Jul 2018
    1:50pm
    I did one recently and it cost me less than a ticket at the door. Included being picked up and driven home as well a straight into the venue. So of those deals are good.
    hooha
    28th Jul 2018
    6:09pm
    I use "jump the queue" tours when possible. I also call out those jumping if I am forced to queue.
    My wife was mortified when I cut off a busload of Eastern European tourists in Cintra Portugal when the tried to push past us and others before us. :)
    They lost :)
    Charlie
    28th Jul 2018
    7:28pm
    Millennials don't even know how to stand in a que at McDonalds, or even understand the purpose of it.

    If there is no que the person behind the counter has the extra job of picking out the first arrivals and serving them first.

    Need to bring back conscription just long enough to complete basic training.
    Noodles
    29th Jul 2018
    6:37pm
    agree with you Charlie...bring back conscription.
    Nerk
    29th Jul 2018
    9:11am
    Chinese tourists are the worst.
    Ted Wards
    30th Jul 2018
    9:03am
    Well if you pay to travel through reputable travel companies you get you're tickets prepaid and you don't have to line up, this happened at the Louvre, the Eiffel tower, various museums and Disneyland in Paris as well as in Amsterdam at the Anne Frank house, and all the other places we visited over 25 days, the little extra you pay is worth it not to have to stand in lines. The company I went through actually have days where the places are closed to the public but if you have your badge on you can get in for free and exclusively. also I had the badge with me last trip and just wore it and got priority checkin!


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