28th Jun 2018
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Report reveals the world’s grumpiest travellers
Report reveals the world’s grumpiest travellers

There are two types of traveller: one who has unrealistic expectations of the experience they desire on holiday and the other who leaves expectations at the door and is prepared for anything.

And from these two type of traveller there can only be two results: one grumpy and the other happy.

A report from rewardexpert.com has revealed the world’s grumpiest travellers – those who are most likely to leave one- or two-star reviews for hotels and accommodations.

To compile the report, researchers analysed 3.5 million reviews posted by guests from 83 countries, for 13,410 hotels in 70 countries.

Here’s the top 10.

1. Spain
While the Spaniards I know are pretty laid back, on the whole, it seems they’re a pretty picky bunch when it comes to accommodation. Maybe it’s because Spain is full of fine hotels and old architecture that sets a pretty high bar for the rest of the world. Whatever the case, Spanish tourists are the most likely to leave a one- and two-star reviews (11.73 percent), sixth most likely to leave three-star review (18.68 percent) and the fifth least likely to leave a five-star review, making them the world’s grumpiest tourists.

2. Ireland
Maybe the Irish have higher standards when it comes to hotel reviews, or maybe they’re just plain grumpy. Almost 12 per cent of 53,429 reviews left by tourists from the Emerald Isle were either one or two-star. However, they’re more than happy to give top marks, with 41.27 per cent posting five-star reviews.


3. Iceland
It seems half the world is flocking to Iceland, but not so many Icelanders are heading offshore. When they do, they’re highly likely to leave one-star reviews at a clip of 11.13 per cent – the highest in all but six other countries.


4. Italy
Italians, it seems, are in the same boat as the Spaniards when it comes to standards. Not surprising, really, the cities are similar in many ways, architecturally and culturally and their lifestyle is also comparable. Of the 215,438 reviews left by Italians, 11.17 were one or two star, 29.18 per cent were five stars and they ranked 11th and 8th respectively for three or four-star rating.


5. Bulgaria
Of the Eastern European nations rated in this report, Bulgarian fared the worst in the grumpiness stakes, with 252 of the 2360 reviews counted from this country being one or two stars. However, they were the tenth most likely to leave a five-star review, but quite stingy on three- or four-star ratings.


6. Zimbabwe
While there weren’t a lot of reviews to count from Zimbabweans, almost 12 per cent of the 1059 counted were one or two-star reviews, making them a rather grumpy lot.

7. Denmark
Being the 67th country most likely to leave a five-star review, it’s fairly safe to say that the Danes are not ones to leave positive ratings, or they have unbelievably high expectations, or they really hate leaving home. They may be the world’s third happiest country, but that won’t leave them out of the top-ten grumpiest once they leave home.

8. Turkey
When Turkish tourists leave home they’re highly likely to leave a bad review, with 11.03 per cent of 9618 ratings being one or two stars. They’re also 54th most likely to leave a five-star review. To balance things out, though, visitors to Turkey were also pretty nonplussed with their lodgings …

9. Iran
You’d be forgiven for thinking that Iranian tourists would just be happy to get out of the somewhat tumultuous region for a little while. Still, that tension may follow them across their borders, as evidenced by the 11.39 per cent of 1326 reviews that were one or two stars. Iranians were also the tenth least likely to leave a five-star review.

10. Lithuania
Of the 1320 reviews left by Lithuanians, 10.53 per cent were one or two-stars and, given the lower than average occurrence of five-star reviews and the non-existent rate of three- and four-star reviews, Bulgaria now has an Eastern European neighbour in the top 10 world’s grumpiest travellers.

Do you leave hotel reviews? Have you ever had such a bad experience that you would leave a one-star review? If you had to average your star ratings over all your hotel stays in your lifetime, how many stars do you think it would be?

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    COMMENTS

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    Mamashaz
    30th Jun 2018
    6:26am
    Yes I had 1 experience about a year ago that I would have given a review that would have been a warning to others. I used Agoda and booked a place through 'red doorz' - this is a last minute bargain group, so the hotel doesn't use its real name. It was a safety hazard and the staff were nasty. I fortunately only wanted it for a few hours. I had been staying at 5 star boutique accommodation in Bali, quite a distance from the airport and had a red eye flight back. I tried to give a review several times, but was unsuccessful. Fortunately this was a rare experience. I usually stay at places 3 stars and up and check reviews from several sources. This was a last minute bad decision, but I steer away from 'red doorz' and Agoda now. My average rating is probably 3.5 stars. I usually find my experience of a place is as I expect from reading reviews. Happy travels and may all your beds be comfortable.
    Rosret
    30th Jun 2018
    8:23am
    When you don't travel for awhile you notice the deterioration of motel standards. Room sizes, facilities, beds, service,sound proofing etc. People (tourists) seem to take it all for granted that is is how it is. However the older I get the more I know this isn't how it used to be.
    But its cheap and the AirBnBs are blitzing the market.
    Troubadour
    30th Jun 2018
    4:22pm
    On the whole we have had great accommodation which Even the Hotel we stayed in in Germany where we had a small room and I had to climb over my husband to get to the bathroom - it was a garret room and I had to climb over my husband in bed to get to the bathroom!
    It did not make us grumpy we just felt it was quite romantic and reminded us of La Boheme - there was a lovely view from the window however.
    The only 2 places I have not been too enamoured with
    have been Motels, but I still would have given them 3.
    Better not to take things too seriously and go with the flow!
    zeus
    30th Jun 2018
    10:47am
    I would like to share with all you travelers out there this very amusing "Prayer". Not sure where it originated, or who wrote it, but I think it sums up all traveling perils known to man ( I mean tourist). Enjoy!

    TOURISTS’ PRAYER
    Heavenly father, look down on us your humble, obedient tourist servants, who are doomed to travel this earth, taking photographs, mailing postcards, buying souvenirs and walking around in drip-dry underwear.
    Give us this day Divine Guidance in the selection of our hotels, that we may find our reservations honoured, our rooms made up, breakfast included and hot water running in the taps.
    We pray that the telephones work and the operators speak our tongue.
    Lead us, dear Lord, to good inexpensive restaurants where the food is superb, the waiters friendly and the wine is served complimentary.
    Give us the wisdom to tip correctly in currencies we do not understand. Forgive us for under-tipping out of ignorance and/or over-tipping out of fear. Make the locals love us for who we are and not for what we can contribute to their worldly goods.
    Grant us, oh Father, the strength to visit all the museums, the cathedrals, the colonial houses, national parks and convict goals listed as “Must See” in our guide brochures.
    And if per chance we skip an historic monument in order to take a nap after lunch, have mercy on us, for the flesh is but weak.
    AMEN
    Anonymous
    30th Jun 2018
    7:26pm
    ***** +
    love it
    Franky
    30th Jun 2018
    6:00pm
    Never left a 2 star or less review. It's always a matter of value, if I stay in a one star hotel I shouldn't expect 5 star facilities and service.
    Hardworker
    1st Jul 2018
    9:31am
    I am an insomniac so always look for reviews that say the beds and pillows were very comfortable. And of course cleanliness is always important and I prefer places that don't accept pets. I always book through Booking.com, read lots of reviews, and don't expect something for nothing. You get what you pay for. I am honest with my reviews but have never had to give a bad one. I praise all the good stuff first and then just nicely mention something that was not quite up to scratch so that people reading the review have an accurate picture.


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