Stress-free airport transfers

Flying overseas, especially when it involves transiting through a busy airport, can be daunting. Etihad’s Meet and Greet Service takes the stress out of airport transfers.

Etihad is fast becoming the preferred airline for those travelling to the Middle East, Europe and beyond, with direct flights to Abu Dhabi from Melbourne, Sydney and Brisbane and connecting flights from other departure cities operated in association with Virgin Australia. As well as offering direct flights to many destinations from Abu Dhabi, its alliance with Aer Lingus, Air Seychelles, airberlin and Jet Airways means the world is indeed your oyster.

Smaller than other common transit airports, such as Dubai, Hong Kong and Singapore, Abu Dhabi offers an incredibly streamlined transfer process, with plenty of staff on hand to ensure that you get through customs and immigration and on to your connecting flight. However, if you’re not used to airport transfers, or have up to five hours to wait for your connecting flight, then Etihad’s Meet and Greet Service has been designed especially for you.

From the moment you disembark in Abu Dhabi and are collected by your ‘Greeter’, ours was a delightful lady called Lauren, the whole airport transit experience seems doable. Your ‘Greeter’ will happily fill you in on the comings and goings of Abu Dhabi airport as they walk you through the airport, bypassing the throng making its way through customs and immigration. You’ll be delivered to the tranquillity of Etihad’s Premium Lounge, where you can relax, catch up on some work, grab a drink and a bite to eat, freshen up with a shower, or even enjoy a 15-minute complimentary spa treatment in the Six Senses Spa. I opted for a head and shoulder massage which certainly got my circulation going again!

Comfortable sofas, seating and dining areas make you simply forget about all that’s going on outside, but when the time comes to catch your connecting flight, your ‘Greeter’ will return to walk you through the milling crowds, move you swiftly through customs and immigration and deliver you safely to your departure gate ready to catch your onward flight.

Although popular with older and first-time fliers, Etihad’s Meet and Greet Service can be appreciated by everyone, regardless of the class of ticket you hold and can be booked an for additional charge of approx. $90 per passenger. We experienced the Transit Gold Service, courtesy of Etihad Airways, and can’t recommend it highly enough.

To find out more about Etihad’s routes, services and customer charter, visit

Written by Debbie McTaggart