What is it like to fly with Scoot?

Has this young budget airline just flown its competitors out of the sky?

How good is Scoot?

Scoot, a low-cost airline owned by Singapore Airlines, was established in 2011 and took to the air in 2012, making it a relatively young airline. Initially Scoot operated entirely in Asia, but is now expanding to offer more long and medium-haul flight options, though destinations are still limited.

I was initially drawn to Scoot when comparing flights for a recent trip to Europe. My plans came together at the last minute, on a very tight budget. I found that I could fly from Melbourne to Athens, via Singapore, for less that $1000 return. This was less than half the cost of some other competing airlines, and around $400 less than the next-cheapest option.

Had I looked at reviews before I bought my tickets, I might have been deterred. Of the 4174 reviews on TripAdvisor, just 741 people rated their experience as ‘excellent’, while 952 rated it as ‘terrible’. However, 1372 people rated their travel experience as ‘good’ and 776 said it was ‘average’. Overall, the airline received a three-star rating.

In comparison, Jetstar and Tigerair, both popular budget airlines, also received three-star ratings. AirAsia received three-and-a-half stars.

One thing I did notice when booking my tickets was that nothing but your seat is included in your ticket. If you want access to inflight entertainment, wifi, meals, snacks or even water you will have to pay extra. You must also pay extra to choose seats or receive more legroom. If you choose to add these extras, the price of your ticket quickly rises, yet likely stays cheaper than the next budget airline. Upon arriving at the gate, I was told that you aren’t allowed to bring your own food and drink onto the flight. One girl told me that last time she flew, a flight attendant asked her to put away her packed lunch and she was made to go hungry for the next seven hours or pay the hefty inflight food costs. I proceeded to scoff down eight hours’ worth of food and drink in preparation.

If you’re expecting first-class treatment, I recommend looking elsewhere, but if you are happy to squish in and save, then Scoot is great value for money. The aircrew were happy, professional and patient. All in all, I found Scoot clean, cheery and efficient. I would recommend flying Scoot to a friend.

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    COMMENTS

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    MJM
    31st Aug 2019
    7:58am
    I flew Scoot to Singapore and overall recommend it. There is more leg room the staff are efficient. I rate it higher than Jetstar. When I tell people about Scoot 98% say “who”! They could do with some advertising!!
    Moo
    31st Aug 2019
    12:48pm
    I flew Jetstar International once, about 12 years ago, and never since. Their passengers seemed to be young and "entitled" (seats 100% reclined for 100% of the flight sort of people), and their flight attendants snooty (insisting on window shades down on a northbound daytime-only flight for example.)
    They seem to concentrate their flights out of Melbourne too, showing little regard to my home port until fairly recently. They will always be "Air Melbourne" to me - ignore me, I'll ignore you. Hello Scoot!
    danielboonjp
    31st Aug 2019
    11:36am
    I flew Scoot many times several years ago; if you're prepared to live out of carry on-luggage; however, as soon as you think normal airlines and direct flights, forget it.

    I rather just shop around, get the best deal and not waste my time for $20 - $40; if you're that hard up ... don't go
    Moo
    31st Aug 2019
    12:40pm
    I flew Scoot years ago, when they first began flying to Australia. And several times since. I'd buy a foot-long subway at the airport and that does me for long sectors. But it sounds like they now search bags at the gate lounge? Their meals are exxy, if they are policing take-on food I'd pre-book a sandwich as a "snack" and eat well before boarding.

    That sort of "nickle and diming" as the Americans call it just ... annoys people, deters repeat custom and must cost extra in advertising to attract new customers. Scoot seem to have fewer flights to Australia these days - there you go. Their marketing people must have some stand-up arguments with their bean counters!

    But yeah, if you travel with hand luggage only, happy to go without seat-back entertainment (you know, read a book like we used to do!), and if you can book many months in advance or during a promotion (sign up for emails), Scoot's fares are low enough to make it worthwhile. I always pay for a seat in a choice location with extra legroom though - I hate the thought of getting stuck in a squeezy middle seat.


    Tags: scoot, travel, air,

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