20th Sep 2011
Travel agent versus online
Author: YourLifeChoices
overseas holiday, travel agent, online booking, best deal

Q. I'm planning an overseas trip and I want to get the best deal possible. Should I use a travel agent or book online?

A. The choice is personal and often depends on what you feel most comfortable with. If you are quite confident with the internet, there are some good deals to be had but your travel agent will argue that they have the hands-on experience and personal experience that no computer can offer.

Travel agents are a fantastic resource. If your itinerary is looking complicated or if you just want the convenience of having everything organised for you, travel agents are the way to go. When you book with a travel agent, you are their client until you are back in the country, so if anything goes wrong, they are always a phone call away.

When you book online, you can get some great offers but if things turn pear-shaped, you are on your own. With that said however, if you feel as if your travel agent is making you pay through the nose, internet research never hurts. When booking overseas accommodation online, always confirm details over the phone.

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    11th Aug 2014
    I have always booked my own flights online and had no problems at all. Prices always came on well below what it would have cost from a travel agent. I must add here that I live in a regional town in the far north which is serviced by budget airlines, which travel agents don't deal in. Jetstar flights are considerably cheaper than Qantas, even though it's the same flight and plane. Booked through Qantas you get a meal and a few of the extra comforts, but for a lot more money! Tiger Airways and Air Asia similarly have been great, so far had no hiccups at all.

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