Australian Government Facilities

The Administrative Appeals Tribunal provides an independent review of a wide range of administrative decisions made by the Australian Government, including Social Security Appeals Tribunal, and some non-government bodies.
Go there

Aged Care Complaints Resolution Scheme (CRS)
This free service operated by the Commonwealth Department of Health and Ageing handles complaints made by any person about aged care facilities. This might include residents of nursing homes and hostels and their families, staff, people receiving community aged care packages or anyone else. Complaints may be made confidentially and anonymously if required.
Go there
or phone 1800 550 552

If you are dissatified with how CRS is handling your complaint, you can contact the Commissioner for Complaints. The Office of the Commissioner for Complaints investigates straightforward and complex complaints from people who believe they have been unfairly treated by the Complaints Resolution Scheme.
Go there
phone 1800 500 294

Commonwealth Ombudsman is for complaints about Australian Government departments and authorities, including the Federal Police. There is also a special advisor for taxation matters.
Go there
You can find the nearest Commonwealth Ombudsman by phoning the National Complaints Line on 1300 362 072

Community Legal Centres (CLCs). Independent organisations who provide legal advice and advocacy for a range of individuals and groups in the community, especially those who are on low incomes or otherwise disadvantaged in their access to justice. For a list of all CLCs:
Go there

Legal assistance may be available to the neediest members of the community from state and territory legal aid commissions or community legal services. These organisations receive Australian Government financial support. From the Australian Law Online link immediately below, go to the state/territory links to get information about legal aid in your area:
Go there

Social Security Appeals Tribunal. People who believe that a wrong decision has been made in relation to their social security, education or training payment can appeal to the SSAT. The Tribunal can hear appeals against decisions by Centrelink. The Tribunal is also able to review some decisions made by officers of the Department of Veterans’ Affairs.
Go there

Welfare Rights Centres specialise in helping people with social security and student assistance matters. Most will help you (at no cost) to deal with Centrelink, the Social Security Appeals Tribunal and the Administrative Appeals Tribunal. Listings for all states and territories:
Go there



SPONSORED LINKS

LOADING MORE ARTICLE...