Complaints

The Australian Consumers Handbook includes details of over 730 private, community and government organisations that offer complaint handling services in Ausralia. It is available online and it can be searched to allow you to quickly and easily locate organisations which handle complaints in your state or territory. It also has information on questions commonly asked by consumers on issues such as scams, warranties, ecommerce, refunds and legal rights.
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Complaintline. Puts you in touch with people who can help you with your complaint, helps you understand your rights as a customer and a consumer, information on alternative dispute resolution, and more.
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For more information on alternative dispute resolution (ADR), check this Law Institute of Victoria site.
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For other enquires
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