Australians are missing out on $500 million in electricity savings

Font Size:

The price of electricity is falling, but households are missing out on $500 million in savings by failing to switch to cheaper deals, new analysis shows.

St Vincent de Paul Society examined household bills in Victoria, NSW, Queensland and South Australia and found they were paying up to $200 a year too much for their electricity – despite the fact energy prices are falling.

Gavin Dufty, manager of policy and research at St Vincent de Paul Society, said up to six million Australians in those states were still on more expensive contracts than they needed to be, having failed to shop around after prices started falling around the middle of 2020.

He said the wholesale cost of electricity was going down because more renewable generation has come on line.

“Wholesale prices have come down significantly and there’s also been changes to poles and wires prices,” Mr Dufty told the ABC.

“That’s washed through the electricity market, but we’re really concerned that people haven’t gone out there and refreshed their electricity accounts so those savings end up in people’s pockets and not the pockets of the big multi-nationals.”

Mr Dufty said many people were still on electricity contracts that ticked over automatically, which didn’t incorporate price falls.

“When those contracts expire, they don’t necessarily give you the new best price, you get rolled onto a default offer or some other offer,” he said.

“When you start to get price falls, [retailers] don’t quickly come back to you and say ‘here’s all these savings you can have’, they like to let you sweat a little bit because that’s more money for them.

“So we’re really encouraging households to get on the phone, get on the internet … and make sure you get part of that $500 million.”

Australian Energy Council CEO Sarah McNamara said she continued to recommend consumers go on government websites to compare electricity deals, or to contact their retailer.

“In Victoria, retailers notify their customers on their bill if they have a cheaper deal available,” Ms McNamara said.

“For customers in other states, retailers continually encourage customers to engage in the market and seek out deals that suit them.

“If your contract expires, your retailer will notify you in advance of the change, and provide an opportunity to seek out a cheaper deal.

“The regulations do not allow retailers to proactively move customers onto new energy deals, even if they are cheaper.

“Call your retailer and make sure you are on their cheapest deal.”

The biggest savings per household are in South Australia, Victoria

South Australian consumers can save $200 a year immediately by seeking out the best deal, according to Mr Dufty.

Victorians can save up to $190, people in South-East Queensland can save $130, while New South Wales customers can save $100 a year.

Western Australia and the Northern Territory aren’t in the National Energy Market, while the ACT and Tasmania are still largely regulated so were not included in the analysis.

The two best websites to check whether you could get a better deal, are Energy Made Easy and Victorian Energy Compare, which is Victoria-specific site because of the state’s smart meters.

Mr Dufty said it was frustrating to see people weren’t taking advantage of falling prices.

Power poles and street lights line an outer Sydney street.
The cost of maintaining poles and wires on the electricity network is decreasing.(ABC News: Brendan Esposito)

“Life is complicated, we’re in a world of COVID, whatever that new normal is, we’ve just had Christmas holidays and back to school would be occupying many people,” he said.

“And you do need to find the time to set aside 20 minutes or 30 minutes to get those savings.”

He said this meant savings were being pocketed by big electricity companies.

Default Market Offer likely to fall further

The St Vincent de Paul analysis looks at the average cost of competitive market offers put out there by retailers, and how much they’ve fallen in line with the cost of electricity going down.

The vast majority of households are on competitive offers.

But you might have also heard about a Default Market Offer (DMO) .

In 2019, when consumers were suffering with expensive household bills, the Federal Government introduced the DMO.

It sets a default price for electricity that you’ll pay if you’ve never called your retailer to get a better deal.

It also acts as a reference price to make it easier for consumers to compare energy deals between retailers.

The Australian Energy Regulator (AER) has today called for feedback on its draft DMO for the next financial year (2021-22).

The AER describes the DMO as a “safety net” for those who don’t or can’t shop around.

It shows the DMO could fall by up to 8 per cent for residential customers, depending on where they live.

But AER Chair Clare Savage is quick to point out the DMO is far from the best offer on the market.

Power failure

The NEM and power generators are struggling to come up with a coherent plan “to keep the lights on” due to policy and pricing limitations, according to a major independent study.

Read more: Why your bill isn’t getting smaller

“It’s not designed to be the most competitive deal,” Ms Savage said.

“Most retailers have cheaper energy deals on offer, so shopping around remains the best way to get the best price.”

The Federal Energy Minister Angus Taylor said since the DMO was introduced, households had saved hundreds of dollars on their electricity bills.

“This year’s price drops are on top of the previous cuts to standing offer prices that were achieved when the Default Market Offer first came into force in 2019,” he said.

Gavin Dufty from St Vincent de Paul Society said very few people remained on the DMO, but that it provided a good insight into future price trends.

“It shows the electricity market is going to continue to fall over the next 12 to 15 months,” he said.

“Really the message is that you need to engage to get the savings in your pocket.”

In December, the AEMC released a detailed report on the price of electricity bills over four years, which it expects to trend down.

It said three key drivers of household bills are all decreasing – the wholesale cost of energy, network costs and environmental costs.

Mr Dufty said the price of electricity was currently in a “sweet spot”.

“Some future modelling that I’ve seen is that we’ll probably see some further wholesale declines as new renewables get put in,” he said.

“After that, you’re probably going to see that there will be infrastructure costs, more transmission lines will be needed in renewable energy zones, so while wholesale might start to fall, other costs will start to go up as we build more infrastructure.

“Hopefully overall, we’ll keep paying lower prices.

“Make hay while the sun is shining, and right now the sun is shining.”

Bills should get easier to read

It’s generally agreed within the energy sector that many consumers still find the language and terminology of bills confusing.

Last year, Federal Energy Minister Angus Taylor put forward a proposal to simplify bills to the Australian Energy Market Commission (AEMC).

It made a draft determination giving the green light to Mr Taylor’s proposal, but the process is likely to take 12 to 18 months.

The Australian Energy Council, which represents retailers, said it supported moves to simplify bills.

“Retailers are currently required to include 25 pieces of information on customer bills, which can make them complex for customers to understand,” the council’s CEO Sarah McNamara said.

“We supported the AEMC trying to better understand how customers use their bill, and what information is most useful to them when they are reading it.

Who would be a solar farmer?

Solar farms with cheap overheads and a ready market were once thought to be a licence to print money, but not anymore writes Stephen Letts.

Read more: Electricity prices falling

“Most retailers offer mobile apps and digital solutions that can provide tailored advice to customers about their energy usage.”

Mr Dufty said there were differing views on changing bills, but overall things were still too confusing for consumers.

“If you look at a bill it’s really busy and there’s lots of information on it,” he said.

“Some people are saying it’s nice to have your daily emissions [on your bill], others are saying ‘can we just keep it simple, it should give you the details of what it costs and what you have to pay’.”

The Australian Energy Market Commission (AEMC) has been taking submissions on bill changes, and will publish a final determination in March.

“The proposed draft rule will provide 12 months for the AER to develop the billing guideline and specific requirements,” a spokeswoman told the ABC.

“Once the guideline is published, the new rule will be in place and retailers will have a transitional period to comply with the guideline.”

© 2020 Australian Broadcasting Corporation. All rights reserved.
ABC Content Disclaimer

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy

Written by ABC News


Total Comments: 7
  1. 3

    Today I entered my billing details into Energy Made Easy and found it recommended 6 energy suppliers apparently cheaper than my current supplier, Red Energy. When I compared numbers and deducted the 12% discount that I currently get off the total bill, I found that the best offer would be about $10 a year cheaper than my current supplier. Not worth changing! My advice? Do the maths and check before you change. These comparison websites need to be treated with caution and close checking is absolutely required before you commit to a change.

  2. 3

    Here we go again, nothing better to do in life then continually chase after cheaper electricity deals which the majority of people cannot understand. Time the bloody government took a stand and demanded that all companies provide the lowest cost to its citizens, better still why doesn’t the government tell householders which company is the cheapest in each State instead of being a bunch of useless wankers or better still if the bastards hadn’t privatised the sector in the first place!……………”Last year, Federal Energy Minister Angus Taylor put forward a proposal to simplify bills to the Australian Energy Market Commission (AEMC). It made a draft determination giving the green light to Mr Taylor’s proposal, but the process is likely to take 12 to 18 months”…………………..GIVE ME STRENGTH !!!

    • 1

      My provider wrote to me recently and told me exactly which ‘deal’ they were going to move me to which would be cheaper than the plan I was on even allowing for the 20% pay-on-time discount I got on the previous plan.

  3. 1

    I get so confused this goverment will do nothing to help the worker and yet people will still vote them in I must admit he is the best car salesman, real estate agent and Politian I have known I cant wait to leave this country I have only been here for 40 yrs

  4. 1

    This sounds good but the reality is that Oz has gone from having the some of the cheapest distributed electricity in the world to some of the dearest over the past decade or so. We deserve much bigger reductions than are being discussed.
    Better still we need an honest explanation of the managerial incompetence that allowed this disaster to occur. Maybe a mixture of privatisation, profit taking, obsession with renewables/unreliables , failure to maintain coal-fired generation..etc,.etc.
    How could we mismanage an efficient,cost-effective energy supply system to the point where we are now dislocating our manufacturing capability? Certainly we need to learn/understand what went so wrong. Unlikely our economy can sustain another incompetent “own goal ” of this magnitude.

    • 0

      Quite right Jotar, an HONEST explanation would be nice, but it’s not forthcoming because it will highlight their incompetence and idiocy for letting it get the way it is and from the waffle and BS we get on the subject there appears to be no easy fix or even a fix at all.!!



continue reading


What happens to regional travellers when borders snap shut?

Beryl lives in a regional area and is planning a trip to another regional area and wants to know if...


Surprising Aussie town of the year revealed

If you were asked to name Australia's best town, what would you say? If your mind wandered to the sweeping...


Avalon airport first to introduce COVID testing kiosks

Avalon Airport is the first in Australia to use COVID-testing kiosks after the HealthGate machine was approved by the Therapeutic...


Some of the world's most verdant city escapes

In an increasingly eco-conscious world, smoky, fume-filled cities often get a bad name. The car exhaust, the noise pollution, the...


Simon and Carla Fowler are sailing through retirement

As soon as the pandemic is over and life returns to some semblance of order, would you consider buying a...


Can you guess the city from a virtual walk around the streets?

As we rapidly approach the one-year anniversary of Australia's international borders being closed, you will not be alone in missing...


New South Wales' top five stays

Airbnb in New South Wales is booming. The variety and quality of stays is staggering. However, many of the most...


Jordan is a Middle Eastern delight

"Jordan is one of the driest places on earth. About 75 per cent of our land is desert," notes our...