Explained: What can a Centrelink FISO do for you?

Who better to inform you about your Age Pension and entitlements than Centrelink?

Explained: What can a Centrelink FISO do for you?

There is no-one better suited to help you make informed financial decisions about your Age Pension and entitlements than Centrelink.

Navigating the difficult web of information and potential entitlements can be tricky and, if you try to do it all on your own, it is possible to miss things or make a misstep that could end up affecting your Age Pension.

Fortunately, Centrelink runs a Financial Information Service (FIS) via seminars, one-on-one appointments or telephone discussions.

Independent officers (FISOs) can help you with financial information to enable you to make informed investment decisions. They will also have a look at your current situation and inform you about the Centrelink benefits to which you are entitled.

Speaking to an FIS officer can increase your confidence in financial matters such as investments, salary sacrifice and superannuation, and help you understand your own financial situation and options.

FIS officers can also help you plan your retirement and teach you how to use credit wisely, while explaining the risk of certain financial products and teaching you how to increase your overall retirement income.

While they are an invaluable resource, there are a number of things FIS officers will not do. For example, they will not recommend investments or a specific financial adviser, or specific financial products.

To make an appointment with a Centrelink Financial Information Services officer, call 13 2300, or visit Centrelink.gov.au.

Have you ever used Centrelink’s Financial Information Services? Did you find it helpful? Would you recommend it to other YourLifeChoices members?

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    COMMENTS

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    Ballgameskeith
    27th Mar 2020
    10:14am
    FIS officers are a very useful resource, particularly in planning in the years leading up to retirement. They used to also be a useful resource for aged care info. Not sure how many FISOs there are now however, as the numbers were dropping when I was doing the job. They did at one stage have some based at call centres who would deal with simpler cases over the phone.
    Ballgameskeith
    27th Mar 2020
    10:14am
    FIS officers are a very useful resource, particularly in planning in the years leading up to retirement. They used to also be a useful resource for aged care info. Not sure how many FISOs there are now however, as the numbers were dropping when I was doing the job. They did at one stage have some based at call centres who would deal with simpler cases over the phone.
    almost a grey hair
    27th Mar 2020
    10:37am
    Had an appt on mon 23/3 but was ccld by them due to kung foo flue and a ph appt was carried out on fri 20th when they rang to cancel. fortunately we had printed off about 8 questions which he answered no prob very confidently and to the point
    On mon morn 23/3 our situation changed when my partner turned up for work and got the DCM don't come Mundy. so after have been retired for five yrs with 2 yrs to go before the oldies rock an roll we are now on the jobseekers rock an roll-- happy days, took us 12 hrs for both to complete forms online due to site being down and NBN dropouts.
    I found their information and service excellent and allowed us to sit down on weekend and talk tactics and after what he told us we have nothing to worry about, we discovered we had plenty of options.
    I have also been to their seminars and found them very good also though I haven't been able to ask questions at the end due to oldies wanting free financial advice , which they don't give
    So yeh ring up make an appt but at the mo its over the ph interviews not face to face for safety reasons. Great service tho
    MimTas
    27th Mar 2020
    11:28am
    This is a ridiculous article to share at this time. An acquaintance who receives a DSP and works part time was locked out of reporting her income by the system overload, did not receive her payment, has spent many hours trying to get through on the phone. This morning , she is queuing at a Centrelink office!
    Meanwhile, our super balances have plummeted and we are losing part of the pension due to the application of deeming rates and assumed income to funds that no longer exist and have no way of reporting our new balances to Centrelink due to system overload! This may go on for months as more and more of our economy shuts down. Making s as n appt with a FISO in these times is totally unrealistic!
    Hobbit
    27th Mar 2020
    12:14pm
    If they didn't use acronyms more people might know what they are. Stop with acronyms. Government departments are riddled with them. It saves them microseconds in typing and wastes many minutes of our time guessing or looking up what the stand for.
    Franky
    27th Mar 2020
    3:02pm
    I used the FISO a couple of times and found it very useful. Always came out a little wiser and clearer about what strategy to take in the time ahead. Can recommend it!
    cupoftea
    28th Mar 2020
    1:55am
    I went to see a FIS officer 6 months ago what I was told then has all changed they have changed it all the smirk from the shire who has been sacked from all his jobs sucked a lot of you in


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