3rd May 2017
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Centrelink phone wait times worsen
Centrelink phone wait times worsen

The average wait time for Centrelink's main business phone lines was nearly 27 minutes in January 2017.

In an interview with ABC Radio National on 11 January 2017, the Minister for Human Services Alan Tudge claimed: "the average call wait time at present is about 12 minutes".

The new figures released by the Department of Human Services this week also showed the average wait time to talk to an operator for sick and disabled Australians calling the specific Disability, Sickness and Carers line increased from 21 minutes 18 seconds in July 2016 to more than 31 minutes in January 2017.

The figures do not take into account those who got an engaged signal or hung up before the call reached an operator.

Opposition Human Services spokeswoman Linda Burney said that the Government is in denial about Centrelink wait times and that the latest data confirms this.

What do you think? Do you take it as an insult that Centrelink doesn’t appreciate your time? Should the Minister hand in his resignation after stating in January that phone wait times were 12 minutes when they really were 27 minutes? 

Read more at canberratimes.com.au

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    COMMENTS

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    Flagman
    3rd May 2017
    10:21am
    Anytime I have rung in say the last 6 months I have wated over 6o minutes! 12 minutes? Luckily I was sitting down when I read that...
    Queensland Diva
    3rd May 2017
    10:23am
    I absolutely agree Flagman. My son-in-law has sat on the end of the phone for more than 1-1/2 hours, only to be told they couldn't help him at the moment and they hung up. It's scandalous.
    Retired Knowall
    3rd May 2017
    5:03pm
    1 hour 27 minutes.
    Old Geezer
    3rd May 2017
    10:23am
    Not a big ask if you want welfare.
    Queensland Diva
    3rd May 2017
    10:24am
    Because hey, Old Geezer, those on welfare are bludging around and have nothing else to do, right.
    Old Geezer
    3rd May 2017
    10:27am
    Correct.
    Placido
    3rd May 2017
    11:05am
    I am amazed at your response, surely managing wait times (decreasing them) could only be beneficial to the callers AND would boost morale and effiency in the department, centrelink do not only handle welfare matters. Medicare callers also have the impact. Of course you may be philisophically opposed to Medicare too.
    Rosret
    3rd May 2017
    12:02pm
    Not all people who deal with Centrelink are unemployed OG. It's wasting valuable man hours when they send out incorrect forms at infinitum and the recipient has to spend so many business hours on hold trying to fix a glitch due to their software linking of databases without real time testing.
    If that person chooses to ignore the letters Centrelink then they risk being put on the bad debt list and the cycle continues with the cost of accountants, lawyers etc etc.
    However, Centrelink workers are not to blame. Someone at the head of the government bureaucratic department who knowingly put a flawed software system into practice is totally responsible and I don't know how they have got away with it.
    Old Geezer
    3rd May 2017
    1:00pm
    Simple don't get a Centrelink number to start with. No details then no contact.
    fearlessfly
    3rd May 2017
    3:28pm
    Accursed dipstick !
    Aussie
    3rd May 2017
    4:25pm
    Agreed with OG ...if you do not want to wait on the phone get a cup of coffee and seat on the Centrelink office read the papers and wait in peace .....no stress just wait your turn .......
    Aussie
    3rd May 2017
    4:29pm
    I am very happy with CL service I never got a problem even when I am overseas ..... I just wait my turn at the office and ensure I have nothing else to do for 1/2 day or at least a few hours ....
    From O/S I call the overseas number and get quick response or sometimes I ask for a call back ....all works Ok
    Robin7
    4th May 2017
    12:20am
    You all forget the Aged Pension is NOT Welfare, initially all workers contributed to the age pension fund through an additional levy on their taxes, just like the Medicare levy.
    It was supposed to be kept separate from other government funds so that it could pay a decent (and liveable) aged pension.

    So much money accumulated that Governments of all colours could not keep their grubby hands off it and after robbing the fund for years decided to roll it into general revenue and spend the rest of it.
    Now they make todays workers pay for yesterdays retirees.

    The Aged pension was paid for by your own taxes,
    that Government has spent the money is only Governments fault,
    Aged Pension is not Welfare.
    Old Geezer
    4th May 2017
    9:32am
    The OAP is welfare paid to those who have no other means of support. It has nothing to do with how hard you worked, how much tax you paid or how long you worked. If you have no others means of support you get it even if you haven't done a days work in your life or paid a cent in tax.

    So it is definitely not paid for by your own taxes at all. Therefore it is welfare.
    grounded
    3rd May 2017
    10:32am
    I take it as an insult....given the one and only time I have ever been in a Centrelink Office, I was met by an attendant carrying an iPad who told me I was better off ringing the Centrelink call centre for a quick answer - her words - to my query...to then having to spend 2 hours - waiting - on a 'phone before that 'quick' answer was forthcoming....against being only a meter from a counter, as the next inline at the initial visit to the 'Link office.

    Is this the fault of elected Government officials, or the dimwitted boffin minded Public Servants who are charged with providing an expeditious service. I am yet to see a Public Servant who has a sense of urgency about him or herself....at any level.
    KSS
    3rd May 2017
    1:06pm
    Public Servants! Governments come and go but they linger on.
    FrankC
    3rd May 2017
    3:12pm
    Grounded, a meter, is an instrument that measures something, i.e. odometer, speedometer, Gasometer, hydrometer etc, The distance you relate to is a metre, 100 centimetres. Don't get your spelling from America, they really don't know how to spell many words correctly.
    Theo1943
    3rd May 2017
    7:38pm
    FrankC, I learnt to spell meter in Europe where the meter and the liter were invented. I can assure you that we are the only people who don't spell the word correctly.
    Robin7
    4th May 2017
    12:11am
    Theo1943:- Either you are being silly, or spouting Rubbish - Litre is spelt Litre in French and UK English,
    Etymology: -from French litre, Medieval Latin litra, from Ancient Greek ~Aitpa (lítra, “a Sicilian coin, a measure of weight”.). Related to Latin libra.

    Metre, likewise, is spelt Metre in French and UK English.
    Suesue51
    3rd May 2017
    11:01am
    These times a not accurate. I rang Centrelink on Friday and waited 65 minutes listening to crappy music, before someone finally answered the phone. All I wanted was to tell them I would be in Bali for 10 days and couldn't register online as no internet where I was going to be. I am on an aged pension. He couldn't do it and put me on hold again. By the time someone answered again, it was 76 mins. Then that person didn't know how to do it, and left me on hold til it got to 89 mins before he came back and told me. That is an hour and a half which is absolutely ridiculous!!!! So where the hell did he get this 12 minute wait from. Try an hour and a half Alan Tudge!!!
    Placido
    3rd May 2017
    11:02am
    Tudge should go, unfortunately he is only a symptom of the greater malaise.
    Rosret
    3rd May 2017
    12:07pm
    Most definitely. He has a problem to fix and he is doing the exact opposite. I feel as though we are turning the clock back 150 years.
    Troubadour
    3rd May 2017
    11:03am
    How heartless Old Geezer. You are obviously wealthy. Yes we do have a few bludgers around but many of these 'welfare people' you make such disparaging remarks about, are only there because of misfortune like accidents (through no fault of theirs) grave illnesses and maybe bad choices in relationships. I am sure many long to work - as I did but couldn't due to an accident. Methinks you may need a heart transplant.
    Old Geezer
    3rd May 2017
    11:41am
    No one has had more misfortune than me over the years as I have had enough to last many lifetimes. Just excuses that's all.
    Troubadour
    3rd May 2017
    11:04am
    How heartless Old Geezer. You are obviously wealthy. Yes we do have a few bludgers around but many of these 'welfare people' you make such disparaging remarks about, are only there because of misfortune like accidents (through no fault of theirs) grave illnesses and maybe bad choices in relationships. I am sure many long to work - as I did but couldn't due to an accident. Methinks you may need a heart transplant.
    inextratime
    3rd May 2017
    11:16am
    OG - Your worthless comments are a disgrace. What would you know about the reasons people have to ring Centrelink. From your obtuse remarks you have absolutely no idea. I can only assume that you have nothing better to do than make smarmy, selfrighteous, sanctimonious remarks that benefit your own ego as opposed to adding anything objective to the conversation. Suggest you consider yourself fortunate to have 400 grand in the bank and show some compassion for those, that for a multitude of reasons beyond their control and your comprehension, have not.
    Old Geezer
    3rd May 2017
    11:40am
    What is wrong with waiting as anyone on welfare has nothing better to do anyway?
    Retired Knowall
    3rd May 2017
    5:12pm
    Not all customers of Centrelink are on Welfare. It a Govt Service that should be made to perform to normal business standards.
    iamnotold
    4th May 2017
    8:42am
    Old Geezer is probably a disgruntled teenager on Youth Allowance or NewStart and begrudges people on Age or DSP because they get more money. What intelligent, wealthy person would waste their lives on here and other online forums?
    Old Geezer
    4th May 2017
    9:36am
    Gee I might feel like 17 but it the calendar tells me that the year now has a 2 in front of it not a one.

    Haven't you heard if you don't use it you lose it so what better way to keep the grey matter working?
    unhappy
    3rd May 2017
    11:24am
    Yesterday I waited over 45 minutes to speak to a FIS officer, and was told nothing had happened to my claim that an unpayable debt to me of about 8 years be not counted as an asset. I had rung them in February and earlier to no avail.In February, I was told I would be contacted in 2 to 4 weeks.They need more people in the Aged Care/ Complex Assessment Team.
    unhappy
    3rd May 2017
    11:24am
    Yesterday I waited over 45 minutes to speak to a FIS officer, and was told nothing had happened to my claim that an unpayable debt to me of about 8 years be not counted as an asset. I had rung them in February and earlier to no avail.In February, I was told I would be contacted in 2 to 4 weeks.They need more people in the Aged Care/ Complex Assessment Team.
    Chrissy L
    3rd May 2017
    11:26am
    Troubadour-OG needs a brain transplant before a heart transplant!
    Old Geezer
    3rd May 2017
    11:41am
    Quite happy with both my brain and my heart thankyou.
    Hasbeen
    3rd May 2017
    11:52am
    Don't you realise Old Geezer, that some times the best waves have gone, by the time our poor bludger gets off the phone?
    Old Geezer
    3rd May 2017
    11:54am
    Worry about the catching the waves first and then ring Centrelink when the waves are flat.
    Rosret
    3rd May 2017
    12:09pm
    Nah - Hasbeen, the best waves are at dawn and there is no way Centrelink is open at those times! hehe
    Nan Norma
    3rd May 2017
    11:29am
    Old Geezer just loves to put out the bait and wait for everybody to take it.
    Old Geezer
    3rd May 2017
    11:43am
    Just a dose of reality that's all.
    Oldman Roo
    3rd May 2017
    5:00pm
    You would not know what reality is . Propaganda and ignorance is all you know ! A scorn to this forum and totally devoid of ethical motives , but is that not the norm with Liberals in these days ?
    marls
    3rd May 2017
    11:30pm
    Stupidy of an idiots there's a name for ppl with no compassion or emotions
    Hasbeen
    3rd May 2017
    11:45am
    Wow! They certainly must have improved.

    When I was doing business with Centrelink on behalf of my mother a few years back, it could take a couple of days, just to get their phone to ring. It was always engaged. I discovered you could always get through quickly if you rang the non English speaking line. Then they stopped that. Couldn't have us taxpayers cluttering up the "reffo" line could we.
    Priscilla
    3rd May 2017
    11:50am
    Centrelink is an abomination! It is absolutely useless to try to get through to Centrelink by phone and equally useless when you go to Centrelink offices. If I have in to tell them anything I send it in writing my mail and make sure I keep copies of all correspondence and items sent.
    Priscilla
    3rd May 2017
    11:50am
    Centrelink is an abomination! It is absolutely useless to try to get through to Centrelink by phone and equally useless when you go to Centrelink offices. If I have in to tell them anything I send it in writing my mail and make sure I keep copies of all correspondence and items sent.
    Priscilla
    3rd May 2017
    11:50am
    Centrelink is an abomination! It is absolutely useless to try to get through to Centrelink by phone and equally useless when you go to Centrelink offices. If I have in to tell them anything I send it in writing my mail and make sure I keep copies of all correspondence and items sent.
    Rosret
    3rd May 2017
    12:11pm
    Pleased to hear that is still an option. :)
    Priscilla
    3rd May 2017
    11:50am
    Centrelink is an abomination! It is absolutely useless to try to get through to Centrelink by phone and equally useless when you go to Centrelink offices. If I have in to tell them anything I send it in writing my mail and make sure I keep copies of all correspondence and items sent.
    Priscilla
    3rd May 2017
    11:50am
    Centrelink is an abomination! It is absolutely useless to try to get through to Centrelink by phone and equally useless when you go to Centrelink offices. If I have in to tell them anything I send it in writing my mail and make sure I keep copies of all correspondence and items sent.
    Theo1943
    3rd May 2017
    7:41pm
    I think we've got that now.
    Ted Wards
    3rd May 2017
    11:50am
    You know we have an online world where people can achieve all sorts of things, such as access their account and update their information, contact departments and all sorts.

    Doesn't anyone think its strange that the government spends billions of dollars a year upgrading and ensuring they have the latest technology but low and behold cannot make it so people can do most of their inquiries on line? This negates the need for anyone to hang around on the phone.

    I feel the pain because on a daily basis I deal with government departments and to say they are inept is inadequate. The so called help desks have never been able to resolve any issue. It also depends on who you speak to as the answer you get.

    The government has this issue against using technology to assist people. So if say 85% of customers could access a customer portal on line and get most of their questions answered, update their information and so on, this would negate the need to have people phone in. Staff could actually ring the person back and spend the time focusing on the person's issue rather than having to meet insane time deadlines. Also for those who dont or cant access the internet, the time they have to wait before being answered would be a lot less.

    I think rather than people complaining about this issue, maybe people should start coming up with strategies to help this situation. Public pressure can move mountains!
    P$cript
    3rd May 2017
    11:54am
    There is an automated message informing people that they have not responded to letters regarding their pensions and they will be removed.
    As we received one of these calls and don't receive a pension, then it is possible that someone on a pension will loose it soon.
    Looks as the whole automation of Centrelink is stuffed, lack of staff and money to operate properly.
    Old Geezer
    3rd May 2017
    1:03pm
    I receive automated messages for all sorts of things and ignore the lot. I vaguely remember getting one of those messages too. The funniest one was an alert on my mobile not to send my kids to school in Queensland that day at 5pm.
    Rae
    3rd May 2017
    4:39pm
    I blame the machines Og. It will get worse I expect as automation ramps up. Now why can't that machine at the bank understand my very outback aussie accent I wonder haha.
    Greg
    3rd May 2017
    12:07pm
    Applied for a Low Income Health Care Card on the 1st Dec 2016, started trying to phone the help line in February '17 over a two week period - numerous (15-20) times a day I received the engaged signal, the couple of times I made a queue 2.15 hours, 1.45 hours after which I hung up (phone only has so much charge in it). Finally spoke to someone after 1.15 hours - getting better!

    Finally received my card yesterday 5 months later - I'm told they are behind in the processing of these claims - no shit Sherlock.
    Rosret
    3rd May 2017
    12:12pm
    I hope you are healthy!
    Old Geezer
    3rd May 2017
    1:04pm
    Probably helping you live longer as you will have to pay full price for those poisons you don't need. I file all those prescriptions in the bin myself.
    Polly Esther
    3rd May 2017
    12:18pm
    27 minutes is something akin to 'greased lightning' when compared to contacting ( and getting any sense from ) Telstra.
    Internet and or phone problems have occupied my time on phone to Telstra sometimes for up to 3 to 4 hours at a time. Even to get to a human via their talking robots can take up to 45 minutes.
    Telstra are on the nose and need to take stock of themselves.
    There I go, I feel a little better now thank you.
    Rae
    3rd May 2017
    12:54pm
    Yes I've given up even trying to ring those nice ladies in Manila or wherever. Once the contract is up I'm gone and I've been a customer since 1970.
    Old Geezer
    3rd May 2017
    6:29pm
    Rae haven't they given you a direct number to ring yet?
    KSS
    3rd May 2017
    1:16pm
    Oh for goodness sake you don't sack a Minister over the time it takes to answer telephone calls . If you must call for someone's head, at least make it that of the public servant who is not overseeing the call centre on a daily basis.

    Must be a slow news day!
    Placido
    3rd May 2017
    2:32pm
    The Minister stated an untruth but I guess that is mandatory for his lot.
    Rae
    3rd May 2017
    4:41pm
    We should sack 25% of them like Fairfax is doing. After all Treasury is supposedly broke.
    johnp
    3rd May 2017
    1:56pm
    Old Geezer must have nothing else to do and all day to do it in ;-)
    Placido
    3rd May 2017
    2:21pm
    Gee, is he an unemployed layabout too? :)
    Old Geezer
    3rd May 2017
    2:35pm
    Got me there as that is something I know nothing about.
    Dorliz
    3rd May 2017
    2:51pm
    If you can wait an hour on the phone you can get down to the office and see them in person, many people doing this will soon improve the phone times because they really don't want you at the office.
    Rae
    3rd May 2017
    4:42pm
    Maybe an organised sit in could be fun. I'm not a Centrelink customer but I would certainly join a protest activity.
    Oldman Roo
    3rd May 2017
    6:23pm
    I have tried that and was told I can not see someone in Person and was given a Phone Number to ring from their office . After 55 Minutes waiting the phone was answered and I was told I have the wrong Department and my call would be transferred , After another 35 Minutes I had to give up as I had a Doctors appointment .
    So much for going to see them .
    Bonny
    4th May 2017
    7:01am
    Some people are now asking for a pen and paper to write them a letter. They take a photo of it and hand it to Centrelink staff.
    disillusioned
    3rd May 2017
    3:08pm
    Try getting through to the Opal card. For some reason (unknown) my online account with them has been blocked, and I've tried 10 times, at all hours of day and evening, to ring them on the given number, only to often have my hopes raised when there are "only" 5 callers ahead of me, then to have them dashed by the recorded voice telling me that "Your call is important to us, please ring back another time". Who are they kidding? They don't give a stuff about my call, they're probably in there (wherever!) having a party and customers can go hang! (literally). So I took other measures, and have eschewed my online account completely. There is not even somewhere to go to complain about this, so bullet-proof government bureaucracy rules again!! If there were an alternative to their stupid Opal card, I would grab it!!
    Rae
    3rd May 2017
    4:46pm
    I had a similar dilemma but solved it by finding a nice newsagent that topped up using cash only. Apparently that money lasts and is much better option than trying to use the government website that once again doesn't work. You have to wonder about just who organises the contracts for all the faulty IT work going on.
    Old Geezer
    3rd May 2017
    6:27pm
    You can get a $2.50 top up at Woollies as that al you will need for a day out in Sydney. From memory they wont at least $10 top or more online.
    fearlessfly
    3rd May 2017
    3:31pm
    Everyone in DHS/Centrelink above the rank of Team Leaders, from the Minister and Secretary down, should be relieved of their jobs and forced to join the Centrelink queues ! Replace them with a completely different type of creature with empathy and honesty (if their are any people left with these qualities).
    Old Geezer
    3rd May 2017
    6:28pm
    Be careful what you wish for. Not too sure I can hack another Telstra.
    dougie
    3rd May 2017
    4:35pm
    How thoughtless can people be to make such cutting remarks about Centrelink staff, most that I know are empathetic and caring but they have an undue load put upon them by many of their clients. These clients are rude, abusive and non caring about others who have waited and are getting their problems resolved etc. If you had to sit through what some of these consultants cop you would give up and go home or else become abusive in return. If they retaliate they are subjected to critical comments on their service and this affects their opportunities, all they can do is ask a person to moderate their behavior - language or else they will terminate the call. The problems these people are calling about are not caused by the consultants but maybe - just maybe -if you treat them with respect your problem will be attended to and fixed. If you disrespect these people then who cares how they treat you in return ?
    If you want to round off at anyone have a go directly to the Politicians, that is if of course you have the intestinal fortitude to do so.

    No I do not work for Centrelink nor do I wish to but at least show some respect to the staff and to yourself by not becoming aggressive and abusive when contacting these people. You may find a difference.
    Bill
    3rd May 2017
    4:36pm
    27 minutes. Is that all, I must have a slow phone. I don't know how many times I have waited 1-2 hours, fair dinkum, no bull and last Friday I rang 132717 three times and again once on Tuesday of this week, yesterday, and each and every time to phone was engaged. Now that is NO bull. Either there are so many problems that so many people are calling in orrrrr, the staff there are so friendly that people just ring up for a chat.

    While I am on a roll. 13 and 1300 numbers cost 30cents a dial (whether they are answered or not doesn't come in to it) soooooo could this dept. as well as all others issue a plain old landline phone numbers for us scabby heads to ring. You see with this marvellous NBN thing, 13 and 1300 numbers are not covered in your monthly charge (unless you pay the real dear rates). [No wonder Conroy slithered out of the Senate when he did). I pay $49.95 for the computer and telephone and the telephone part covers all calls to landlines in Australia, no mobiles or 13 or 1300 numbers are included for this levy. So, for the lowest paid in the land, a landline number would be good otherwise it is 30cents a dial to a 13 or 1300 number and that includes whether said number is answered or not. The 'phone charge is levied because the number was DIALLED, answered or engaged is irrelevant.
    There. I am worn out now. Gee I see that waiting times for the Dept. HSS is a real interest catcher. I do wonder if anything will really change ...... ah, the tooth fairy again.
    Ginaus
    3rd May 2017
    7:27pm
    huh!! Last I tried to talk to them ... a year ago.... I had to wait 3.5 hours ... yes three and a half hours.... 27 minutes is nothing then...

    3rd May 2017
    8:11pm
    feel so sorry for your wingers, I had the pleasure to visit the centrelink offices last month, I was attended to very quickly and because I was courteous as opposed to those three very abusive persons in front of me, I actually asked one, a female to tone her language down as their were ladies and kids around, should have heard her answer, I used to work on building sites yet having to listen to her foul mouth, our working sites had to be churches, luckily I have not much hair otherwise it would have curled, her beau or whatever invited me outside yet he kept falling over imaginary traps in this office, in the meantime I was given by helpful staff all the advice I needed and given a phone number, I rang and was told it would be 15 minutes before somebody could answer or I could have them ring me back, I opted for the latter and within 15 to 20 minutes my queries were answered.
    Now-a-days people, especial those who think they are entitled to welfare, those who take drugs, not wanting to work, after all surfing or playing the computer is more to their liking, going on overseas holidays, yet complaining they don't get the full pension, etc. etc. and thinking of centrelink staff being their slaves, just think again visit a centrelink office and ask yourself would you like to be treated the way you treat them.
    Oldman Roo
    3rd May 2017
    8:48pm
    I am not the abusive type but was told by my local Centrelink office during my last visit there , at least 18 months ago , that they no longer allow a person to call and see someone and was given the usual phone number as all matters , as previously handled , must now be over the phone .
    I have heard similar reports from other elderly Pensioners and do not understand how your experience can be so different .
    Missskinnylegs
    3rd May 2017
    8:40pm
    27 minutes - sorry still on the floor laughing - the shortest time I have waited is 55 minutes - so I put landline phone on speaker (who can afford to wait that long on mobile?), and do all my chores, read the paper, do the crossword, answer emails - make use of my time but its the frustration of having to call them on my only day off!
    Batta
    4th May 2017
    9:01am
    Two or more years this government has been in power, how long does it take to get a problem like this fixed.
    Every time the Liberals come into power the get rid of the Public servants and after a couple of months they either bring in more people to work or pay private companies millions of dollars to do the same work. If the minister cant do his job properly he should resign. I feel so sorry for those who use there mobile phones to get through to Centrelink. Are these calls that are made to Centrelink free?
    Old Geezer
    4th May 2017
    9:38am
    Just too many people in this country on welfare now. Easy to solve get off welfare.
    Old Geezer
    4th May 2017
    9:37am
    Anyone tried dialling the Centrelink international number using Skype?
    Anonymous
    4th May 2017
    6:47pm
    you don't, just be civil, polite or courteous, more important be as you would like to be treated, be a dog and expect to be treated like one!!
    Old Geezer
    5th May 2017
    5:07pm
    I have to go to Centrelink next week with one of the young people I have staying with me to sort things out with them. It will be interesting how long I will have to wait.
    moke
    5th May 2017
    4:07pm
    Have you ever met a politician who is trying to convince people that he knows the right answer, seems the majority if not all have the gift of the GAB up tight and couldn't tell the truth unless there was something good perk in it for them. Poor old Australia
    Old Geezer
    6th May 2017
    11:01am
    That's why pollies get elected nothing more than the gift of the gab with nothing but white lies. Ever seem a resume of a pollies. They have done everything else so why not try being a pollie?
    Old Dog
    6th May 2017
    11:45am
    I have wondered why I don't often comment on this site. Now I know. It has deteriorated to a forum for taking cheap shots at those who have an opinion on the question at hand, in this case, the time it takes Centrelink to answer the phone and should the Minister either do something about it or resign. The likelihood of either of those options happening is slim. Should we be prepared to put up with that? No. Will complaining do any good? Probably not but you may feel better for it.
    musicveg
    14th May 2017
    2:04pm
    Anyone heard the rumour that Centrelink calls will be outsourced to overseas? Maybe this is just a lead up to that? Why did they sack so many Centrelink workers if we need more people to answer the phones? I found going into Centrelink more time consuming (40 minute round trip plus wait time) than phoning and often my query is answered better on the phone by people who know or take the time to find out. I have always had very helpful people on the phone. Yes even after at least one hour wait listening to that dreadful music that has never been updated ever.


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