Uber puts rude customers on notice

Popular transportation company Uber yesterday published new guidelines for Australian customers, outlining behaviour that could see passengers banned from using the service.  

“We want all Uber journeys to be enjoyable for everyone in the car, and that can only happen when both riders and drivers treat each other with respect,” said Uber Australia General Manager David Rohrsheim.

The new guidelines have been released in an effort to stamp out drunken, violent and inappropriate behaviour. Drivers already rate passengers after every ride and this rating affects a user’s ability to find a ride in the future.

Uber guidelines:

  • any kind of unwanted contact with the driver after the ride is finished including texting and calling;
  • asking overly personal questions, verbal threats, making comments or gestures that are aggressive, sexually discriminatory or disrespectful;
  • bringing open containers of alcohol or drugs into the car;
  • encouraging drivers to break local traffic laws including speed limits; and
  • having sex with the driver or other passengers.


“Our driver-partners tell us they like chatting and interacting with riders and just want people to be respectful of their car, personal space, safety on the road and time,” said Mr Rohrsheim.

Are these new guidelines a reflection on our society and what is deemed appropriate behaviour in a paid transport service? Or do you believe these new guidelines will only see a small minority banned from using the service? Would it be fairer if the same standards were applied to the Uber drivers?

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