Finance News

Look who’s benefiting most from your loyalty – and it’s not you

Loyalty schemes are misleading consumers while adding millions to businesses’ earnings, says watchdog.


Government unveils latest plan to bring down energy prices

The ACCC is working on an efficient way to share data with energy service providers under the Consumer Data Right (CDR) reforms.


Is your smartphone as water resistant as you think?

Samsung is at the centre of Federal Court proceedings after the ACCC alleged the Samsung Galaxy may not be water resistant as claimed.

Aged Care

Aged care provider apologises but ACCC takes it to court

Bupa apologises but ACCC takes it to court, alleging it charged for services either not delivered or only partially delivered.


Australian airlines ordered to fix their refund policies

Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under Australian Consumer Law.

Finance News

What are your rights to a refund, repair or replacement?

Whether the item you’ve purchased in-store, online or second-hand is faulty, fails to do what it’s supposed to or you’ve simply changed your mind, what are your rights to a refund?


How to ensure the safety of products you buy online

The ACCC announces a plan to reduce the number of unsafe consumer products being sold online.

Hearing Health

Hearing aid retailers fined millions for misleading pensioners

The Federal Court has ordered hearing aid retailers to pay millions in penalties for misleading age pensioners with advertisements making false claims about products and services.


Fake charities are on the rise, warns ACCC

In Charity Fraud Awareness Week, Scamwatch says it has received 689 complaints of fake charity scams this year that have resulted in losses of more than $320,000.


Customer bill shock set to cost telco $10m plus refunds

Optus looks set to be hit with a $10 million penalty after charging customers for games and ringtones they hadn’t knowingly requested.


ACCC delivers novel ‘solution’ on petrol price gouging

Petrol prices across several capital cities jumped 10 cents a litre a few days before the long weekend, but an ACCC review has a novel ‘solution’.


ACCC threatens telcos with fines for misleading advertising

The Australian Competition Consumer Commission has put telecommunications companies on notice over dodgy advertising and is ready to impose hefty fines unless they change their ways.

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