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National Broadband Network

Affordability of basic NBN products under investigation

The Australian Competition and Consumer Commission will consider whether Australians are able to access basic broadband plans at fair and affordable prices.

Computers

Monthly average losses to NBN scams almost triple in 2019

Australians are losing more money to NBN scams, with reported losses in 2019 already higher than the total of last year’s losses.

News

NBN to be forced to pay up for bad broadband service

In a major win for dissatisfied national broadband customers, the consumer watchdog will force NBN Co to offer rebates or alternative services when it fails to meet internet speed promises.

National Broadband Network

The reason more people are paying more for their NBN plans

Residential broadband customers continue to shift to higher-speed NBN plans, with more than one third of all NBN services now on 50Mbps plans, according to the ACCC.

Internet

NBN speeds still falling short, ACCC reports

The Australian Competition and Consumer Commission’s latest broadband speed data shows some concerning results.

News

Watchdog forces Telstra to refund charges for slow NBN

In a stunning coup for aggrieved customers of Telstra’s NBN service, the carrier yesterday agreed to pay refunds to those who were not receiving advertised internet speeds.

National Broadband Network

Parliamentary panel slams NBN rollout, suggests changes

A joint parliamentary standing committee has issued a damning report on the current processes employed by the NBN and urged the use of more fibre in premises that are not connected to the network.

Internet

Australia’s terrible broadband download speeds revealed

A test of broadband speeds across 189 countries has found that Australia ranks 55th, well behind table-topper Singapore and even behind Kenya and the Bahamas.

News

Kenya has faster internet speeds than Australia

The latest quarterly Akamai State of the Internet report has Australia ranked outside the top 50, with Kenya and Thailand enjoying higher internet speeds.

Lifestyle

NBN broadband or fraudband?

If you’re one of the 7 million premises expecting super fast NBN broadband by the end of the year, then you could be waiting much longer.

Internet

ACCC launches public inquiry into internet speeds

The ACCC has launched a public inquiry into why internet companies are failing to deliver the advertised maximum broadband speeds to customers.

News

CHOICE questions Telstra’s “premium price” after major outages

After a series of network outages, consumer group CHOICE claims Telstra customers should be allowed to break fixed contracts.

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