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COVID-19

Complaints hotline set up to safeguard the vulnerable

The Telecommunications Industry Ombudsman makes special provision for isolated vulnerable and at-risk consumers.

News

The 11 telcos putting the lives of older Australians at risk

Eleven telecommunication companies have been hit with formal warnings for failing to tell potential new customers that they do not provide Priority Assistance services.

News

Hidden phone features you should know about

Ever wondered how people seem to do so many different but neat things on their phones? Well, we’ve got the video for you. Here are 10 tips to help you discover some nifty phone features.

Internet

Phone and internet complaints go through the roof

Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year.

News

How to extend your mobile ring duration

Jill is missing the majority of her phone calls, because they go to voicemail before she can answer them. Today, Drew explains why this is the case and how to fix it.

Phones

How to … get rid of telemarketers

They may be just doing their job, but telemarketers are annoying, invasive and, for the more vulnerable, possibly even dangerous. Here’s how to stop them calling.

News

Stopping relentless unwanted calls

YourLifeChoices member Neil was receiving between two to six calls from telemarketers on his landline every single day until a new piece of technology changed his life.

News

Apple announces three new iPhones

At an event in California last week, Apple announced three new iPhones and a new improved Apple watch will be on sale just in time for Christmas.

Mobile Phones

Unlimited calls phone plan under $10

A new start-up telco, Hive Mobile, has launched the cheapest mobile phone plan in Australia at just $9.80 a month.

News

Mobile phone plan costs look set to soar

A Federal Government ban on Chinese tech giants is set to push mobile phone plan costs through the roof.

Scams

Telstra scam threatens instant phone disconnection

Australians are being targeted by a sophisticated scam whereby scammers claim to be from Telstra and threaten to disconnect your phone services.

Computers

Avoid eye strain by enlarging the text on your devices

We explain how to enlarge the screen text on your device so you can stop straining your eyes.

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