21st Nov 2017

NBN users with medical alarms put at risk, says Labor

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NBN medical alarm users at risk
Ben Hocking

The Labor Party has raised the possibility that NBN users may be in danger during the forthcoming fire season if their phone services are running off the beleaguered network.

A statement from Shadow Communications Minister Michelle Rowland and Shadow Health Minister Catherine King said the new fire chief in Western Australia had recently warned that phone services that were running off the NBN could be exposed during an emergency.

Labor pointed to advice on the NBN web site stating that the Fibre-to-the-Node (FTTN) network could not be relied on during a power outage.

“Equipment connected over the NBN network will not work during a power blackout,” the NBN website explains. “An exception is if you have Fibre to the Premises (FTTP) with battery backup, in which case you will get up to five hours of power, provided the battery has been correctly maintained.”



The statement explained that the increased exposure of the multi-technology mix to power outages could affect vulnerable Australians, particularly the elderly, whose medical alarm devices often depend on a working phone service through their fixed-line connection.

Ms Rowland and Ms King said Labor was concerned that, despite known risks, vulnerable users of non-monitored medical alarms continued to be excluded from the NBN medical alarm subsidy scheme.

The decision by NBN Co to exclude non-monitored alarms will have a disproportionate impact on low-income Australians and pensioners – many of whom, they explained, simply cannot afford to spend an extra $480 per year on a monitored alarm service.

“Malcolm Turnbull has been advised that the Fibre to the Node and HFC network he is deploying will not work during a power outage,” Ms Rowland said.

“This is no longer speculation – it is stated in black and white on the NBN website.”

“These two networks are expected to reach 7.7 million Australian households and it beggars belief the Turnbull Government has dragged this issue on for more than four years.”

Do you think users of non-monitored medical alarms should be included on the medical alarm subsidy scheme? Are you concerned about migrating across to the NBN service because of these risks?

 

Related articles:
NBN scam targeting older Australians
NBN: Higher prices for slower speeds
Report slams NBN rollout





COMMENTS

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marto
22nd Nov 2017
11:18am
once again this has shown up the stupidity of trumball and his great NBN stuff up how the hell do we let morons like this rule our life it was a failure from the start and australia rates well down on the world list way behind may poorer countrys when will we every learn
Rosret
22nd Nov 2017
12:12pm
Short memory marto - this has nothing to do with the current government nor NBN to the node. Its all NBN services.
Knows-a-lot
22nd Nov 2017
3:29pm
No, Rosret. it's a mixture of political and corporate bungling. Both sectors are to blame.
Batara
22nd Nov 2017
5:11pm
Rosret, this has everything to do with the current Government. The system that was being installed while the ALP was in power - fibre to the premises - included the possibility of a battery to continue operation when mains power was lost. When Abbott and his team torpedoed the technologically sound system initiated under Labor the battery facility was eliminated. That means that when mains power is lost all communication is lost: digital data and telephone.

I know this because I worked with emergency medical alarms for vulnerable people. After this backward step by the Coalition we had to install alarms that operate through the mobile phone network. That meant a change of equipment and retrofitting all alarms in the field as the NBN fibre to the node system spread across Australia.

It is all down to Abbott and Turnbull. Make no mistake about that.
Rosret
22nd Nov 2017
10:15pm
That is interesting. Thanks Batara.
Rae
23rd Nov 2017
9:30am
For some reason in our last major storm the mobile system went out when the grid went down. It was never explained.
Old Geezer
22nd Nov 2017
11:25am
Just more scare mongering by the Labor party.

The first thing they ask you when you ring about the NBN is if you have medical alarms or back to base alarms so they are factored into your installation. Battery backup for 5 hours is more than ample.
Rosret
22nd Nov 2017
12:21pm
It's the Labor party's mess OG.
There were other options other than the NBN at the time and of course technology will out pace the NBN before it has even finished the installation process.
I am starting to wonder if this is just becoming a pro-Labor website and its time to find a more balanced chat site.
Mind you if the Labor party wants to throw the ball in the air it will be exceeding easy for the Liberal party to slash it back with some added sting.
It would not be wise not to play the USA election tactics. Australians are more politically and socially aware
Old Geezer
22nd Nov 2017
1:52pm
I've been told the wireless technology they will be using at the Gold Coast Commonwealth games next year will be better that the NBN at it's best.

Agree they are sure anti-government and that wont change even with a change of government. Many people here seem to have the attitude no matter how much they get for nothing it would never be enough.

Heaven forbid anyone that succeeds as they must have done something bad and illegal to get there too.
Knows-a-lot
22nd Nov 2017
3:33pm
RUBBISH the pair of you. It's Turnbull's and the LNP's stuff-up. If it were fibre all the way, there'd be no problems. Technologically, that was the best option at the time, and apparently still is. The ALP are right, and the Right are hopeless.

OG, wireless is slower than the NBN.
Mootnell
22nd Nov 2017
3:44pm
Seriously!
We live an hour from our rural hospital. If the power goes off at midnight unbeknown to us and my husband or myself experiences a life threatening medical episode at 5a.m. We are dead.
It is a very, very serious problem that both rural and regional people face including yourself.
Rae
22nd Nov 2017
4:13pm
Yes Mootnell. We have family in the middle of the country too.

Fortunately the mobile system works well with wi fi but here in the last very big storm the electricity was out 8 days and the mobile tower was down so satellite is a must.

Perhaps homing pigeons may make a comeback. They could home back at the hospital haha.
Dancer
22nd Nov 2017
4:28pm
Actually, Old Geezer, 5 hours battery backup is definitely not ample! A friend of mine who lives in suburban Adelaide Hills was without power, telephone or alarm system for 3 days when our State was plunged into darkness due to the storm and failure of power providers and etc. to ensure adequate supply and repair. 3 days! - in that time she could have been lying on the floor unable to ring or use her alarm system, not even able to see at night. Or worse, dead due to inability to summon help.
The fortunate thing is she has family nearby who keep an eye on her and hence took her into their homes for the duration of the blackout - many people are not so fortunate.
Old Man
22nd Nov 2017
4:28pm
Rosret, sadly your theory is wrong about this site. It is not just becoming a pro-Labor website, it has always been a pro-Labor website. I try and place a bit of balance into the conversation when obvious lies are put forward and usually cop a whole raft of personal abuse.

BTW, the lies are not of those who write the articles but the respondents bring forward all sorts of weird and wonderful opinions. It's no use complaining to the moderators as no action is ever taken to remove offensive material. I consider material as offensive when the responses are directed at the person, not the topic.

When such gems as this, from a keyboard warrior who chooses to be known as Knows-a-lot: "Turdball and his Lieberal-Hillbilly COALition are the greatest mismanagers and cheapskate skinflints of all time!" are allowed to be kept on this site then sensible debate is a thing of the past. It's a personal attack with broad statements that have no basis in fact nor any reference to prove any of the statements.
Couldabeen
22nd Nov 2017
4:37pm
Replying to Knows-a-lot. No, the fault does not lie with Turnbull and the LNP. If you were "lucky" enough to have FTTP, your connection would fail in the event of a power blackout. It was obvious from when the technology was announced that there had to be stand alone powering at the home end of the fibre for it to work. Your "old" twisted pair copper wire was permanently powered from the exchange with multiple emergency back-up systems in place to maintain system integrity to cope with most natural and man made emergencies. These should still exist at the exchange end, but nothing is automatically included at the consumers end of the line. That's the system failure as envisaged by Rudd, Conroy and the ALP.
seadog
22nd Nov 2017
11:36am
Marto You obviously no nothing about the NBN -proposed and set up by KRudd.
The battery back-up will work but the battery, as has always been the case, only has a life of approximately 2 years. This is part of the original design made out on a RAAF serviette by your friend KRudd. Turnbull has had nothing to do with that system it is only the fibre to the node that this government has been involved with. Whilst I agree it is not the best system neither is the original that was foisted on us with no costings, only an estimate of 10 Billion, which was not the best system in the world anyway.
PlanB
22nd Nov 2017
11:54am
It is a bloody sight better than the FTTN that this lot have gone with
Old Geezer
22nd Nov 2017
12:13pm
The batteries in my UPS that runs my computer last about 10 years and it's cost vey little to replace them. It would be a very similar system to my UPS system.
Rosret
22nd Nov 2017
12:24pm
Your UPS battery last 10 years? Wow. I presume that's in an idle state?
marto
22nd Nov 2017
12:27pm
Once again number crunchers making technical decisions for political reasons you only have to look at the number of complaints ( I happen to be one of them ) why the hell did we go from ADSL and an analogue phone system that worked to a half baked idea like this where most people who ported over ended up with a service that at best was only as good as they had or worse we will never know how FTTP would have gone because the system from a discussion with an ex telstra and now NBN contractor is of the opinion that eventually people will port to WIFI via the mobile network and this will leave trumballs stuff up a white elephant I have seen evidence of this already happening in my area you can put all the icing you like on it but in the end its a complete mess and I for one have had many problems with it so if you think this is the best we deserve your dreaming
Rosret
22nd Nov 2017
12:43pm
Marto you keep blaming the wrong government. This was a Labor party initiative.
ADSL2 was rapidly reaching its use by date. ADSL runs on copper wires and can only transmit at the speed of electricity with the aid of boosters over long distances.
The Fiber Network works on steams of light which means data can be transferred at the speed of light, is not affected by electro-magnetic fields and it is much more secure than copper wire. It is an amazing medium for transmission.
However we didn't do the implementation in completed and checked stages, we weren't allowed to have both the copper network and the NBN running in parallel and like Rommel in the desert we reached too far, too fast without backup.
Nothing to do with any government - more like private enterprise trying to reap as mush profit from the system as possible.
marto
22nd Nov 2017
12:52pm
Rosret I am only too aware how fibre works but my system runs on twisted pair cabling and connections in my case that have been in existence for 40 years and I am approx 1.5Km from the node high speed I doubt it ADSL at best
Old Geezer
22nd Nov 2017
1:56pm
Yes I got the UPS second had nearly 20 years ago and have only replaced the batteries once. I bough a second UPS for the other computer over 10 years ago now and haven't replaced the battery. Both computer run through the UPSs so they are currently be discharged and recharged. I also use the UPS to run the NBN when I have no power.
PlanB
22nd Nov 2017
11:51am
Yes I held off for as long as I could for this rotten NBN -- no power NO phone NO internet AND more cost for many -- because the Telstra phone will not work with the NBN so you also have to buy a new phone that suits -- I also had to buy a Mobile phone -- never had one b4 -- and I will have no battery back -- which would be darn useless when the last power out here was for 6 days and some had 10 days without --up and no emergency help either --
Surely MR Turnbull didn't have to be TOLD about the NO POWER NO PHONE as indicated in the original script?
-----
“Malcolm Turnbull has been advised that the Fibre to the Node and HFC network he is deploying will not work during a power outage,” Ms Rowland said.
Rae
23rd Nov 2017
9:36am
I agree.During our last 8 day outage we had no mobile but the landline still worked. Not so now I'm on the NBN.

At least the local pub had a generator and people could go there for help, light and hot food.
Eddy
22nd Nov 2017
12:06pm
All I can suggest is that NBN will be a nation building project comparable to the Snowy Mountains Scheme. Nevertheless medical and other alarm systems should make use of mobile phone technology. I know my 94yo mother-in-law's alarm has both landline and mobile in case one systems fails. As I do not yet have NBN I cannot comment on the deficiencies or otherwise of the NBN but most people I know who have it connected, including my son, are happy with it.
Rosret
22nd Nov 2017
12:30pm
Unlikely Eddy. The Snowy Mountain Scheme is still running. NBN won't have a 50 year life span.
Technology is evolving incredibly fast and most media transmission systems are in a constant state of flux.
Rosret
22nd Nov 2017
12:09pm
"The Labor Party"?
You can't blame the NBN on the current government and it has nothing to do with back to the node adjunct.
I had no idea that when the NBN was installed I would no longer have an analogue landline and any existing back to base medical or security systems would be useless.
I didn't know that in a power or internet failure I would not have a landline telephone.

So for all those people in fire and flood prone areas (ie Australia)- keep your mobile phones fully charged. I have had power outages for 3 days. I am not sure my mobile phone charge would last that long.

I wonder how the Tesla batteries work under water?
Old Geezer
22nd Nov 2017
2:41pm
Invest in a power bank to give your mobiles extra life. My mobiles last for weeks without power when I go travelling in my van. Just plug them into the battery system which is fully charged by solar.
Knows-a-lot
22nd Nov 2017
4:14pm
@Rosret. You CAN blame the Lieberal-Hillbilly COALition for this mess. They opposed the best option at the time. What Labor proposed was then the best solution.
Jim
22nd Nov 2017
5:11pm
The system proposed by labor was costed at 33 billion, the cheaper system put in by the current government has cost over 40 billion already and is nowhere near finished, how on earth was labor going to put in a superior system for 33 billion, it beggars belief that some folk still believe the obviously underfunded labor system was going to be better. I do agree with a lot of the comments especially the the fact that when the power goes off then you don't have a landline I was totally unaware of this until I changed over to the NBN, maybe I didn't do enough research, but the labor system would have had the same issues, as someone has already mentioned most people have mobile phones, you know sometimes we have to do things ourselves for ourselves and not always rely on governments to do everything for us, it's called taking responsibility for ourselves.
Rae
23rd Nov 2017
9:38am
Our mobile tower went out with the power last storm.

We need the SES or rural fire or some community groups to organise a plan now for emergencies and let people know what that plan is.
GrayComputing
22nd Nov 2017
12:32pm
I am an old telecom engineer: When CTO engineers are replaced with CFO share traders disasters happen.
NOT only does the NBN have little or no power backup it also revokes 8 or so of the FREE features available on normal phone lines like alarms and medical devices.
All of these 8 FREE features were wiped out in the NBN gear and now require expensive retrofits and monthly charges or are not available.
Note: These 8 features could have been easily retained in the NBN gear but the price gouging NBN and TELCOS demanded the REMOVAL of the useful items in the new NBN equipment
marto
22nd Nov 2017
12:38pm
well said but unfortunately we are more and more being run by these incompetent morons
Dotty
22nd Nov 2017
12:42pm
I agree with you Gray Computing ! As I now have no monitored House Alarm as it also has t be made WIFI compatible and the price goes sky high for the monitoring!
Although I still have my Alarm I cannot afford the upgrade as its too expensive !
But nothing was said about this also ! all they told me was to get a Tech from the monitoring company to make it WiFi compatible !
And when I rang them not only was it going to cost me money I dont have but they also told me the monthly account would have to go up !
Dotty
Old Geezer
22nd Nov 2017
2:44pm
No one takes any notice of alarms these days anyway other than they make nuisance noise.

Batteries went flat in my car remote and had to use key to get into my car in a shopping centre. Alarms went off in a big way but no one took any notice.
Mootnell
22nd Nov 2017
3:59pm
I worry greatly about this NBN fiasco.
We live rurally and are on medical alert via our landline.
We are Currently running a wickedly fast wireless internet speed much faster than our daughters NBN speed.
We have intermittent mobile reception (all but the bare one bar) depending how far out into the paddock I want to run around waving the phone in the air until reception gained.
We live an hour from hospital and Drs. So if we change to NBN (mandatory) we lose the landline security. Together with the knowledge if we have back up battery to NBN and the power goes out at 1a.m. And one of us suffer a life threatening health issue at 6a.m. We are dead.
No landline, no mobile, no internet. Another disgusting idea fostered on the rural people of Australia and no doubt many town people as well. I'm not going NBN until made to and by then I hope if something happens to us the family sue the backside off everyone involved in this fiasco.
Rae
22nd Nov 2017
4:23pm
Glad we aren't the only ones who wander the hills hoping the texts will go out. You could try house to house connection over a radio link.

I honestly do believe communities need to plan an outage now through their SES or rural fire group and vulnerable people be on a checklist.

Radio links between a few properties is comforting when the world disappears.
Couldabeen
22nd Nov 2017
4:55pm
My 96 year old mother has the luck of having an NBN node on her front footpath. She now has her phone connected through a phone only NBN plan. But Telstra have provided her with a Wi-Fi base station modem. Essentially she now has her own Wi-Fi hot spot for any capable devices that we may choose to have there, but it remains an island unto itself.
Unfortunately, in the change over, her 'phone service was given Message Bank. She was not advised of this. I became aware of it when my sister and one of my mother's sisters asked me to turn it off. As my mother had never initiated her Message Bank, it was not possible for me to turn it off. Using the Telstra on-line guide accessed from my iPad, I found that almost every step that Telstra gives is an "unrecognised command". Following the prompts, there is no "Turn Off Messagebank" option.
Dotty
22nd Nov 2017
12:35pm
I beg to differ OLD GEEZER but when I rang NBN to see about my connection nothing was asked of me in regards to my Medical alarm ! the said a date and nothing else and had I not asked others I would have totally been left in the dark till after connection which was a stuff up from woes to go !
I rang the Medical alarm people and they said it woulf\d have to be made WiFi compatable !
Which to me with the NBN only to the boundary is useless as if a blackout then I still have no use of it ! As without a Computer during a blackout then everything is useless totally !
So where does that leave me I ask you Mr Turnbull !
And I don;t care who started this program its up to who ever is in power at the time have to fix up the stuff ups !
Dotty
Rosret
22nd Nov 2017
12:47pm
Dotty true - but this isn't Mr. Turnbull's fault. This was a Rudd initiative however I doubt he could have foreseen what would happen. - Bit like the roof insulation debacle.
Old Geezer
22nd Nov 2017
1:58pm
I get asked about medical alarms and back to base alarms every time I contact the NBN.

I just use my tablet with NBN running on UPS during blackouts.
Rosret
22nd Nov 2017
2:30pm
Funny story OG. My grand daughter was being chased around the house by her younger brother so she called out to Siri. "Help me help me Siri my brother is coming to get me."
An hour later at the shopping centre with the family in toe my daughter gets a call from the emergency services. "We apologise for taking so long but your child sent out an emergency call and it took a while to track your mobile phone number!"

So if you ever need help - call out to Siri!
Old Geezer
22nd Nov 2017
2:39pm
Ha ha.

I hit the wrong button on my car steering wheel and it asks me who I want to ring. It doesn't understand "no one".
Sevi
22nd Nov 2017
2:17pm
The whole phone system is now VOIP and when we have a storm here in WA and the PC's go down so do the so-called landlines, a shocking mistake that probably won't get changed
Old Geezer
22nd Nov 2017
2:37pm
My NBN phone does not need a computer to work as it plugs into the modem which can then be plugged into the UPS when there is no power. AS for storms nothing works as I pull it all out in case of lightning strikes. Been struck twice in last couple of months now.
Knows-a-lot
22nd Nov 2017
3:28pm
That'd be right: Turdball and his Lieberal-Hillbilly COALition are the greatest mismanagers and cheapskate skinflints of all time! Now their idiocy will cost Australian lives. If these idiots had supported the ALP's fibre-all-the-way plan, we wouldn't be in this invidious position. Kick the LNP bunglers out at the next election.
Couldabeen
22nd Nov 2017
5:00pm
Your dislike is misdirected here, Knows-a-lot. As I explain elsewhere, the fibre to the home would've suffered the same fate in a power black out as fibre to the node. It was a system weakness immediately obvious from the day the NBN scheme was announced by Rudd and Conroy. It was the ALP that bungled this upgrading of our national communications systems.
crazy one
22nd Nov 2017
4:25pm
I got a emergency system for my mother and was told to register it with NBN and when I rand them they informed me that it will not work with a power outage and I need to buy a 3g system as well, the emergency button was over 300 dollars so I got this other 3g system and that was over 300 as well so this NBN is a heap of rubbish as the phone keeps on cutting out because we are on FTTN so the Government does not care about anybody else but them selves as they only want what is cheaper and that is it. So the Government can go and jump fr i care and i bet hey are having no troubles where they live
Gammer
22nd Nov 2017
4:29pm
Yes, I have a non-monitored alarm as, living alone, I need to be able to alert my adult children that I need help should I fall, have a stroke, heart attack or some such where I cannot get to a telephone and/or speak.... pushing the button on the alert device is the easy option. It is nonsensical that, with all of us baby boomers reaching our later years, something as elementary to our wellbeing as a non-monitored device is not being catered for on the NBN network. Grrrr.....
Old Geezer
22nd Nov 2017
6:20pm
With today's technology it should have nothing to do with your home phone or the internet. It should just be a device with a button that connects directly using wireless technology. Smart mobile phones already have this technology and way cheaper than those expensive systems they con old people into having.
Couldabeen
22nd Nov 2017
4:29pm
Some of the comments on here are worrying. From day one when Kevin Rudd and Stephen Conroy announced the NBN with the proposed fibre to the home, it was obvious that unless the home terminal was self powered, they would be subject to failures when ever there was a power loss in the area.
It is ironic and hypocritical that ALP spokespeople are now trying to blame the Coalition for the failures in their system.
When questioned on this defect in the early days, the reassurance was given that the home terminals/phones would be available with a battery backup. Well, not straight from Telstra they're not.
Some early opinions suggested that as Node boxes do contain battery banks for backup, they would continue to power the copper lines connected to the homes, but it seems not.
Incidentally, millions of Australians do not have computers in their homes and have no interest in ever having one connected to the internet. For them the NBN is a white elephant being forced onto them with no choice in the matter. The conduct of Rudd and Conroy from day one was without any morality and done without real consideration with the general public.
So do not try and blame Malcolm Turnbull and the Coalition for failures in the system that are directly the fault of simple minded ALP fantasists.
Rae
23rd Nov 2017
10:07am
Yes we find it ironic in a family needing the computer for income reasons that the only member given FTTP is the one with no computer and no desire for one. Haha.

Our graphic designer/marketing/social media member just shakes her head. The NBN doesn't provide consistency so she sticks with iinet and backs up constantly to both a box and the cloud just in case.
Old Man
22nd Nov 2017
4:41pm
This is a beat-up once more. The system as designed from the original plan was always to bypass the copper network and put FTTP. To save billions, it was decided to make FTTN and use the existing copper to the homes. No matter which system is in place, in the event of a blackout telephones and alarm systems do not work. This was explained by the NBN together with detailed methods to enable alarm systems to remain working.

Sure, Labor spokespersons are quoted as saying that alarms won't work in a blackout and even go so far as to say that the government was advised of this. They make it sound like it's only Labor which has discovered the problem and only Labor has taken the time to warn people. They could also have declared that the sun will rise in the east tomorrow and they have told the government because either statement of fact has already been known.

This link may be of use to some but, of course, there are people in here who choose not to be burdened with truthful facts.
https://www.nbnco.com.au/learn-about-the-nbn/what-happens-in-a-power-blackout.html
Foxy
22nd Nov 2017
5:32pm
Hi - I have the most amazing internet service with iinet - for 12 years now! I was with "Hellstra" for 40 years! What a joke Telstra was - problem after problem!!!

What I would like to know is this: Why do "strangers" (Govt. etc.) have the right to tell us what we need/do not need - when everything is working fine?

NBN is apparently not coming into my area til Sept. 2018? In the meantime - every single one of my friends has had the most terrible experience with the NBN!! No phone - no comp - going on for days weeks!! Not one of them has had the transition go smoothly! Sucks!!! Appalling!!! I feel so sorry for people who have had ongoing problems!
Rosret
22nd Nov 2017
10:24pm
That's OK Foxy don't feel sorry for them - you will get your turn!
Chances are you live in the country in a fire prone area.
It's not a good scenario for people who count on communication systems for their livelihood.
Rae
23rd Nov 2017
10:11am
Keep your computer on iinet if you need it consistently Foxy. It is cheaper and you aren't forced into having a landline you don't need as part of a package.
PlanB
23rd Nov 2017
1:08pm
I changed my Landline from Telstra to Internode -- as I already had the internet with them and have been very happy so now have the Landline with them as well -- the only thing I have with the Telstra is the Mobile as they get out in more areas
Chef
22nd Nov 2017
8:51pm
Anyone relying on a Personal Alarm system or for that matter their Landline Phone, once connected to NBN, should have a UPS (Uninterupted Power Supply - Battery) in the event of a power failure.
Rosret
22nd Nov 2017
10:26pm
Yes except that won't help with internet down time and lots of people are complaining their NBN is down frequently.
PlanB
23rd Nov 2017
8:11am
Down often and for 6 to 10 days at a time --
Ted Wards
23rd Nov 2017
9:50am
If you did any fact checking all that, and this includes the Shadow Minister, you would already know that this issue was addressed over 18 months ago and many have already fixed the issue. Don't assume the elderly are not tech savy. The government has spent millions to ensure they are and are now uping the anti finally with real funding.
Ted Wards
23rd Nov 2017
9:53am
Any of you that ignored the information that was sent to you last year, that is actually your problem. All companies sent out a letter last year informing you of this issue and how they will fix it for free. Any new systems currently being purchased will not be an issue.
marto
25th Nov 2017
9:34am
Pray tell what information was that I should have got ?
MJS
23rd Nov 2017
7:27pm
The battery back up for my NBN Fibre to the premises is a 12.6 v motorbike battery. I had trouble with the battery warning sound and light indicator flashing. I called NBN, a technician checked out the system and said all ok, and if it happens again to go to Jaycar and buy another for $37, NBN charges about $70. Every 3 months it plays up again, I have to take it and connect it to my battery charger for a couple of hours. Being a retired mechanic, I have an electronic battery tester, nothing wrong with it. There must be something faulty in the NBN charging system.
PlanB
24th Nov 2017
8:19am
MJS -- it is a disgrace that you or anyone has o go to so much expense and trouble -- when we could have and should have stayed with what we had
Old Geezer
24th Nov 2017
11:09am
Plug it into a power point and turn it on. Check you have power to your power point too.
PlanB
25th Nov 2017
8:19am
Old G, If there is a power out you have NO Phone NO internet either --
cmcmull
25th Nov 2017
8:41am
I see a lot of people here making comments about things they know very little about.
1 Australia could not afford Kevin Rudd's FTTP. There is a report of one business being some distance down a private access road and cost being about $30,000. There is no way Australian taxpayers can afford those sort of costs for any more people to have FTTP. Kevin Rudd should have paid for it & not taxpayers.

2 Those emergency alarms need to be connected in a way that they have mobile access to cater for power outages. There are areas that do not have mobile access. When I go to the farm.where I grew up, I don't have Telstra access at all. My brother can get Optus for texts if he holds his phone up to bathroom window His phone doesn't work for voice calls. He is already on NBN and quite often the landline phone is out of order. Both he and I have attempted to get it fixed. Telstra have been out at least twice and can't find the reason it now cuts out. When it stops working it can sometimes fix itself again after a few hours but is sometimes out for a week. As far as I can see our only option is to sue the govt for negligence when something happens to anyone on the farm and they can't get assistance because the communication system has been destroyed by the govt.

3 Some suggest using wireless technology - well that does not work at my home either and I'm only 30 mins inland from the coast so I assume lots of others will also not get wireless. We have been told NBN will not be obtainable because they are only installing it with wireless technology in this area and those who don't have wireless capability miss out.

4. Many elderly cannot use a mobile phone. My mother had the medical alert button around her neck and it proved a waste of time also as she could not understand that it was waterproof and when she needed it she had taken it off to have her shower. However despite that she would have had big issues if she needed to use a mobile phone or be responsible for keeping batteries charged. Very elderly people cannot get used to new technology and mobile phone was one Mum could not manage. Digital set top box was another so getting rid of analogue TV was another bad option for her end of life comfort.

The only way to fix this mess and give elderly back the medical alarms is to restore the original communication system our ancestors paid for and anything less is negligence and leaving the govt open to many compensation claims by families of people who are lost because of it. The NBN or any other internet system should have been costed and installed alongside it ie without destroying the reliable communication system we already had.
PlanB
25th Nov 2017
11:42am
cmcmull --If it could not be afforded then they should have left it as it was -- this has taken us back 100 years
crazy one
30th Nov 2017
4:04pm
People are talking about phone line once you go onto nbn your phone goes over to voip and it is the worse thing out because once the power goes then your phone goes as well and the elderly people that relies on the phone for help cannot get it plus nbn tells you that they should get a mobile to ring and there are a lot of elderly people out there that cannot use a mobile even if you try to teach them so the Government did not use their peanut brains on that one did they. So this NBN is a heap of rubbish and they could still kept the old phone service but they had to show how is the leaders as they know more than the tax payers any how and out in the country the ones on NBN satellite are having the worse troubles as it keeps cutting out but they do not care about it as long as these pea-brains that run us are ok and that is it.
PlanB
1st Dec 2017
7:45am
My points exactly crazy one -- and we should be able to send this pea-brained Government a BILL for the outlay it has cost for this NBN with new Viop phone and new Mobile as well, as you say so many older people have never used a mobile b4 and to expect them to learn is outrageous


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