Tech Q&A: Turning off background noise on your Android

Fred wrote in recently asking if it’s possible to cancel background noise on his Android phone.

Senior man tries to activate noise cancelling on his android smartphone

Q. Fred

Hi, I have a Samsung and your article ‘How to turn off background noise on your iPhone’, doesn't help me with my Android. I have a hearing problem, and that would have been a good one for me, but I have a Samsung, so it’s not helpful. Is this function also available on Androids? Cheers, Fred.

A. Hi Fred,

Samsung phones do have a similar feature, and it is turned on by default. On the Samsung S5, the setting can be found by opening the Phone app and tapping the three-dot icon, located at the top-right, underneath the Contacts icon. Then tap Settings > Call, and you will find the option under ‘Ringtones and sounds’.

If you still have trouble hearing phone calls even with noise cancelling turned on, you might be able to improve the sound of calls by activating ‘Personalise call sound’. This feature is found in the same menu and allows you to adjust the way calls sound, based on your preferences, such as:

  • ‘Adapt sound’ will enable you to customise the sound output of your phone, based on a quick test of your hearing in each ear
  • ‘Soft sound’ will soften the sound of the other person on the phone and can be useful if the person you’re talking to is in a noisy environment
  • ‘Clear sound’ will attempt to make a muffled voice clearer and easier to understand.

On the Samsung S3 and S4 you can find these options by opening the Phone app, then tapping the Menu button on your device, then tapping ‘Call Settings’. You can also access them by opening the Settings app and tapping ‘Call’.



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    28th Apr 2016
    I had the same problem and now I plug into the phone, the little ear buds that came with the phone.
    100% better and conversations a whole lot clearer. I guess if you bought some good ear buds it would improve hearing even better. The ear buds plug into the top of the Samsung.

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