Online banking scam taking Aussies hook, line and sinker

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Yet another sophisticated banking ‘phishing’ scam is taking Australians hook, line and sinker. This one is especially clever, cloaked as an email from one of Australia’s ‘big four’ banks.

National Australia Bank (NAB) customers should be on the lookout for the scam, which disguises itself as an online banking form requesting additional information for ‘your NAB account’. The email in which the request is made, also threatens account suspension if action is not taken.

nab phishing scam email sample 

The email has been designed to snare personal financial information without the customer’s knowledge. It has been cleverly crafted to evade scam and virus filters, by replacing the letter ‘o’ with a circle in the word ‘verification’ – a flagged word usually picked up by such filters.

Anyone who opens the email is then encouraged to click a legitimate-looking link that leads them a fake NAB page requesting further information, including account, contact and credit card details.

Should they submit this information, they are then taken to the real NAB banking homepage without any idea that they’ve been scammed.

According to an NAB spokesperson: “NAB is aware of a current phishing email targeting customers requesting further information from customers to verify their account.

“NAB reminds customers that we will never ask them to verify your account details via a link in an email. We encourage our customers to be aware of suspicious emails and not to click links to suspicious websites.”

Kevin Epstein, Vice President of online security company Proofpoint’s Threat Operations Centre, expressed concern about the evolution of such phishing scams.

“Phishing attacks are getting smarter all the time – faster than legacy anti-spam and anti-phishing technologies can adapt. Even savvy users can be duped by campaigns like these, making more sophisticated anti-phishing solutions a necessity,” said Mr Epstein.

Australians are reminded to exercise caution when confronted by any suspicious looking emails and to report any such activity directly to Scamwatch.


Have you received this email? How did you respond to it?

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Written by Leon Della Bosca


Total Comments: 11
  1. 0

    Once a threat to close your account if you take no action is evident it is evidently a scan. Particularly if the timeframe is short. Just delete it.

  2. 0

    God I hate all these scams etc. basically I trust no one.
    I actually won an iPad (for real) and when the company rang me to tell me of the win I gave them a hard time – I don’t believe anything in an unsolicited call or email – hang up / delete always.

  3. 0

    A fool and their money are soon parted. Trust no one.

  4. 0

    ANYTHING you get online asking for verification (= your details and logon information) is only ever a scam. I am surprised that there are those amongst us who still fall for that.

  5. 0

    Yes I had a phone call last week from an Indian sounding bloke who said ” I am from some Internet thingy, and we believe you have been having trouble”, I said ” Actually you are right”. He said something about helping me with the trouble. I said “the trouble is I have made my Grand Mother pregnant, and she wanted a girl and I gave her a boy”.
    Hello, Hello. “Oh dam he has hung up”.

  6. 0

    Always check the address from where the email was sent – usually it is a dead giveaway that the email is a scam – then just delete it.

  7. 0

    Also keep your eye out for AGL and other Electricity providers if you get your bill by email the scammers are trying to get you to open the attachment which will bugger up your computer check your account number and make sure it is correct. Had a mate who opened up the attachment in the end he just bought a new computer rather than pay the scammers fee.

  8. 0

    I have received this email a few times. I mark it as a phishing scam as I do not have an NAB account.



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