Should I cancel my flight?

People planning to fly on a Malaysian Airlines flight over the next few days may be concerned about the safety of their travel plans. So what should you do if you’re worried?

Malaysian Airlines has issued a statement that it will no longer be flying over the area in which Flight MH77 was shot down, however, that doesn’t mean people will be willing to continue to fly with the airline. If you have booked flights with Malaysian Airlines, you have until 25 July 2014 to change or cancel your booking and all fees will be waived. Please see the following Facebook post on behalf of Malaysian Airlines.

In light of the recent tragedy of MH17 on 17 Jul 2014, Malaysia Airlines will adapt the below policy effective immediately until Thursday, 24 Jul 2014. 1. Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets. 2. Enrich passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets. These waivers are only applicable from 18 Jul 2014 until 24 Jul 2014, for travel between 18 Jul 2014 until 31 Dec 2014. Passengers who wish to make changes to their travel plans may contact the nearest Malaysia Airlines ticketing office at 13 26 27 (Australia) / 0800 777 747 (New Zealand) or call our global Call Center at 1300 883 000. Malaysia Airlines deeply regrets the loss of MH 17, and is very much appreciative of the support from our passengers.

You may also wish to contact the booking agent for your flight, as some will have arrangements with other carriers to allow a change in flight for minimal cost.

If you’re not flying Malaysian Airlines, but are still concerned about your flight path and travel plans, you should contact your airline directly.


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