Preparing for your digital death

A new national study by researchers from Charles Sturt University and the University of Adelaide has found that most Australians are unprepared for death and disability when it comes to their digital assets.

Digital assets include anything that can be accessed and held online in digital form. Social media, iTunes accounts, banking and other financial and medical records, domain names, online businesses, bitcoins and emails are all included.

Results of the national survey – Estate Planning in Australia – indicate that Australians own a diverse array of digital assets, predominately social media, email and banking records.

Results of the survey showed that most people owned multiple digital assets, with only 18 per cent of those surveyed not owning any.

Over 71 per cent of those who had digital assets indicated they were unaware of what would happen to them when they died or became disabled.

This lack of understanding presents serious potential problems, particularly given the terms of service and privacy policies of digital providers and lack of unified legislation in the area.

Online service providers implement different strategies in dealing with accounts belonging to deceased users.

In most cases, closing an account requires close family to provide documentation to prove they have the right to request termination of the account. This does not usually allow those relatives to get access to the content of the accounts, leaving families without access to digitally stored memories of their deceased family member.

In some cases, online service providers automatically shut accounts down once they know an individual has died.

Service agreements between users and online platform operators usually stipulate that the contract is between the registered user and the operator.

Accordingly, online platform operators have been either unwilling or unable to allow relatives or trustees to access the personal records and other online material of the account holder in the event of death or disability.

Further, in terms of online content individuals don’t own the music, books and movies they ‘buy’ from companies such as Apple and Amazon so the digital assets can’t be passed on when they die.

Legislative reforms are currently underway in various countries to resolve some of the uncertainty.

Legislation that allows executors to manage the deceased’s digital assets has been enacted in most US states but not in Australia.

Have you included any instructions for your digital assets in your last will and testament?


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Written by Ben Hocking

Ben Hocking is a skilled writer and editor with interests and expertise in politics, government, Centrelink, finance, health, retirement income, superannuation, Wordle and sports.

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