How to avoid being conned by a tradie

Tips to help you avoid being ripped off by a tradesperson.

How to avoid being conned by a tradie

Having a tradie in the family, I know that most are fair, above-board operators and will do what they can to ensure that a job is done well and priced at a reasonable rate.

But there are always a handful giving the industry a bad name and, unfortunately, this makes it tougher for the good ones to be taken at face value.

Knowing what it takes to do a job and being able to ask the right questions should set your mind at ease that your tradie is the right choice for you. Or, worst case scenario, these tips will help you find out if you have a fraud on your lot.

CHOICE has put together a comprehensive guide on everything you need to know before you hire a tradie, plus everything you need to know if or when things go wrong.

Make sure you ask these questions

Are you licensed?
Any residential building work worth over $5000, or any job which involves electrical wiring, plumbing, air conditioning, refrigeration, drainage and gas fitting require a licensed tradesperson or building practitioner. So, check your tradie’s licence online to make sure it hasn’t expired.

Are you insured?
Make sure your tradesperson has appropriate insurance for the work they’re doing, particularly if you find a tradie through a tradesperson service site. Some of these sites don’t provide customer insurance or will only provide insurance for work paid through the site, not by cash in hand.

Is the quote negotiable?
You won’t know if you don’t ask. Also, service sites must provide a quote to get your contact details, but that quote should be negotiable.

Do you charge call-out fees?
Make sure you ask whether any call-out fees are included in the quote or whether there’s a minimum charge for their time.

What does your quote include?
Be specific when describing what type of work you want done so that tradespeople can give you an accurate quote.

“Don’t just say ‘paint my deck’ and upload one photo. Specify how many coats you want, the square-metre area, if you’re providing the paint and brushes. It sets expectations clearly, and will help avoid any confusion and arguments later,” says CHOICE staffer Jason.

Ask for all costs to be disclosed upfront so there are no surprises.

Can I have that in writing?
Ask for a written quote before any work starts to avoid any surprises. You need a contract for any work costing more than $5000, but it’s a good idea to get a written contract for all work. And, upon payment, ensure you get a receipt for the work, particularly when paying in cash.

Get several quotes
Quotes vary between tradies. To get an accurate indicator of what a job should cost, you’ll need to get multiple quotes. A good rule of thumb is to get at least three quotes for every job.

Check the contract
Take the time to read a contract. Don’t rush (or be rushed) to sign it. Make sure you understand every detail of fine print. If you don’t understand something, highlight it and ask the tradesperson for clarification. If they can’t answer, seek legal advice. Make sure there are no blank spaces that could be filled in later and make sure any changes are initialled by all parties before signing on the dotted line. Then, once all parties have agreed to all terms, make copies and don’t lose them

Check your insurance
While licenced builders are meant to have construction insurance, this will typically only cover the part they’re working on. Ask your builder exactly what their insurance covers. If it only covers a portion of the job or time spent on the job, see if you can pay extra to get coverage for the whole building.

Also, contact your own insurer before any work starts. You’ll most likely be obligated to tell them about any renovations or if your home will be unoccupied for extended periods, anyway.

Most importantly, don’t finalise payment until they’ve finished the job to your complete satisfaction.

If things go wrong
The Australian Consumer Law (ACL) covers you when you’re buying or paying for a service, just like it does for products.

Under the ACL, services have to:

  • be performed with proper care and skill
  • be fit for a particular purpose or achieve the result you expected
  • be delivered within a reasonable time, or by the end date in a contract.

If things do go wrong, you’ll first need to talk to your tradesperson. If you can’t make headway with the tradesperson, call up the manager or owner of the business they represent.

If this fails, your next step is to contact your state’s consumer protection agency, which will provide you with information about your rights and options, and may be able to help negotiate a resolution on your behalf.

If that also fails, you might want to take the matter to a tribunal or court, such as NCAT in NSW, VCAT in Victoria or the WA Magistrates Court.

Anyone nervous about making a complaint should check out these handy resources from the CHOICE Help Team.

Have you ever had issues with a tradesperson? How did you handle it?

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    COMMENTS

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    VeryCaringBigBear
    30th Jul 2019
    12:11pm
    I just don't deal with the ones that give big quotes and then pretend to ring their boss and come back with a better quote that is only available today. I just tell them to leave their details and I'll get back to them. I never do.
    Sundays
    30th Jul 2019
    12:55pm
    Use word of mouth recommendations, get quotes for big jobs, and go with your gut feeling. If they feel dodgy they are! We’ve found great tradies, and the electrician refused to charge for a very small job last week as he was on his way home anyway
    sunnyOz
    30th Jul 2019
    2:26pm
    Tradies are the bane of my life! Believe me, I ask people I know, do my research and learn as much as I can about work I want. Yet in the past 12 months, I have had a carport built back to front - when I queried a point, he tersly told me that he knew what he was doing as he was the expert. Going through QCAT at the moment, which I find a total waste as they do nothing and constant delays. Recently wanted a quote to trim 3 medium bushy trees, no stump removal. Wanted me to pay $200 per tree. Trying to get them out for a quote, then waiting for quote, then waiting for work to be done - all nightmares. Yet they want immediate payment when they've done the job.
    demon
    30th Jul 2019
    3:09pm
    Im a licenced builder here in Victoria and the building regulations throughout Australia are a dogs breakfast.You stated above that a building contract was required for value of works over $5000. I don't know about other states but its $10000 here in Vic,also insurance is not required on the works unless it exceeds $16000.Also to confuse matters more,a fully qualified carpenter can only do work up to the value of $5000. Any work over that amount and he has to be licenced/registered.Queensland regulations for the requirement for a contract for building work is work is $1000 and NSW $3300 (i think) Also their licencing requirements re the value of work may differ as well.
    Charlie
    30th Jul 2019
    9:15pm
    Or worse, get conned by somebody who is not even a tradie,.so you get bad work as well as being over charged. Then the guy seems incapable of turning up at the times he says so it burns up your time.
    They can be running several jobs at the same time and giving priority to the one that makes the most money. Half done jobs running everywhere.
    musicveg
    30th Jul 2019
    10:48pm
    I try to tell my mum this all the time but she just says" it was an emergency and I had to just pay what they asked, what could I do?" Last job her reverse cycle stopped working and she called a tradie and he charged her over $150 for a five minute job (he did not say what he fixed, but vacuumed the filter) my hunch was that it was just dust, so mad she did not call me first but it was a cold winters day and she was very cold and wanted it fixed straight away. On top of that no receipt, has to be cash in hand! And who sets tradies prices I wonder?