The first entirely automated McDonald’s location has opened in Texas, with machines handling every aspect of the consumer experience — including the drive-thru window.
There is still a worker in the back handling the cooking processes at this stage who is also available to handle customer issues.
Is this a step forward with technology or dangerous for the future of younger workers?
McDonald’s is how many Australian kids find their first job, learn about customer service and teamwork and how to manage money. A very important learning curve for life.
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