Bert is just one of the YOURLifeChoices members who emailed us about media reports that Centrelink will start charging for mailed statements. Is he right to be concerned?
From July 2012 Centrelink will use its website as a way of communicating payment information in a push to become more efficient and less reliant on paper. Victorian MP Sharman Stone stated that the welfare agency would start to charge $3.50 to provide a paper statement and this was repeated across the general media.
In a statement yesterday, Human Services Minister Kim Carr dismissed such claims as false, stating “claims circulating that it will now cost customers $3.50 for a statement are completely untrue. There will be no charge for hard-copy statements to be sent to people.”
If you are unsure about using Centrelink Online Services and wish to ensure you still receive your statements by mail, you should contact a Centrelink Financial Services office on 13 2300.