Government issues scam warning to all myGov users

The Government’s myGov website has been cloned by sophisticated scammers.

Government issues a scam warning to all myGov users

The Government’s myGov website has been cloned by hackers in a sophisticated attempt to scam you of your personal and financial information.

The Government’s online security agency is warning all myGov users to exercise caution when making payments on the ‘cloned’ website, as they are a target for scammers wanting access to account details.

The phishing scam is one of the most sophisticated yet, whereby scammers have created an almost identical replica of the government site that looks to be from Medicare.

StaySmartOnline has issued a statement saying that scammers have made a fake Medicare email that asks recipients to update their Electronic Funds Transfer (EFT) details so they don’t miss out on benefits and claims.

If recipients click the links on the email, they are redirected to a replica of the real myGov website.

Users are then prompted to enter login details and a secret security question and answer, before being transferred to a fake Medicare website.

“These emails and web pages feature myGov and Medicare design and branding, making them appear legitimate,” says the StaySmartOnline statement.

The statement issues the following instructions to help keep users safe from this phishing scam:

  • Do not click on links in emails or text messages claiming to be from myGov or Medicare. myGov will never send you a text, email or attachment with hyperlinks or web addresses.
  • Don’t open messages if you don’t know the sender, or if you’re not expecting them.
  • Be suspicious of messages that aren’t addressed directly to you, or don’t use your correct name.
  • Login to your official myGov account by typing the web address into your browser, to check your inbox for any legitimate emails from Medicare.
  • You can also contact the organisation separately to check if they have sent the message.

If you think you’ve been scammed, contact Australia’s National Identity and Cyber Support Service, IDCare or use their free Cyber First Aid Kit, or report to the Australian Cybercrime Online Reporting Network (ACORN).

Have you seen this fake myGov website or email? Are scammers becoming so sophisticated that trusting the internet is becoming increasingly difficult?

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    COMMENTS

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    sunny
    6th Jul 2018
    10:21am
    Ho Hum! another advancement for mankind, when will it stop.
    jackie
    6th Jul 2018
    11:44am
    It will stop unti we all get cleaned out. Interesting how the Cayman Islands don’t have any issues considering it would be a more lucrative opportunity for a hacker. I wouldn’t be surprised if this was internal.
    Rae
    6th Jul 2018
    12:36pm
    Yes jackie. It seems some organisations can manage to keep their security tight. Cleaning out the Cayman accounts would be very lucrative. Far better than targeting some pensioners on mygov.
    Anonymous
    6th Jul 2018
    12:44pm
    You might find that the banks in the Caymans do not use the internet for sensitive information. When I was living in Europe the banks are also more prudent with emails than here. Maybe most hackers are more comfortable with the English language.
    MICK
    6th Jul 2018
    1:32pm
    Not the Chinese, Russians and South Koreans.
    V1K1
    6th Jul 2018
    10:29am
    You should include the web address of the legitimate website and the cloned website so we easily identify the correct website if we receive an email
    KSS
    6th Jul 2018
    2:49pm
    No point in including the cloned website address since that changes all the time. Easiest way to check is hover your mouse over the from email address to see. It will be obvious it is a fake.

    My bank never sends me emails. It will send notifications to my online banking account where I have to log in to even know I have a message.
    Greg
    6th Jul 2018
    5:10pm
    You don't need the correct site, just don't respond to any of these type of emails.
    Not a Bludger
    6th Jul 2018
    10:41am
    When did a government department, agency, NGO last get an IT system replacement or upgrade right first time?

    Why is there not Outrage at this civil service/political management incompetence as well as waste of taxpayers monies.

    Who got sacked?
    jackie
    6th Jul 2018
    11:46am
    You know everything has been sold off and deregulated so that this could happen?
    MICK
    6th Jul 2018
    1:35pm
    The tea lady. Same deal as subprime mortgages which brought the world to its feet. The Mr. Bigs were let off and only 1 middle manager was jailed to provide a scapegoat.
    The big end of town is all but untouchable because they are connect to the top and government and have deep pockets. Its only the rest of us who are forced to obey 'the law'.
    Anonymous
    6th Jul 2018
    2:11pm
    Mick, that is utter BS and rubbish! There were many execs from Lehmann Brothers and elsewhere, who went to the slammer, as a result of the sub prime crisis. Well reported by most major media outlets - you were probably tuned into ABC and missed it. Never mind, one day you might catch up!
    KSS
    6th Jul 2018
    2:53pm
    Why should someone be sacked? It's not Mygov scamming people from a fake site. They have no control over criminal activity particularly those eminating from overseas as this undoubtedly is.
    Anonymous
    6th Jul 2018
    3:51pm
    Big Al, the ABC is a truth-teller. It's the commercial news networks who pedal propaganda.
    Greg
    6th Jul 2018
    5:07pm
    This has nothing to do with poor IT systems in government departments, these scams are from people trying to trick you into thinking you're on the official website.

    Your lack of understanding is concerning.
    Not a Bludger
    6th Jul 2018
    6:41pm
    Geez Mick - you better apply for a refresher course - tea ladies are so naff and discriminatory - and, anyway, don’t exist anymore.

    And, Greg, your technical ignorance in terms of firewalls, virus, hacking technology etc not being properly applied in systems as sensitive as these is naive in the extreme.
    Greg
    6th Jul 2018
    8:57pm
    Don't bloody tell me I'm ignorant, you have no idea what this is about obviously.
    Nobody is accessing MyGov, ATO, Medicare of whatever - these are people trying to trick others into giving their banking details to access their bank accounts.
    jackie
    7th Jul 2018
    12:33pm
    MICK ....Some companies do still have tea ladies ...No Australian website is safe especially when they use cheap Indian IT workers and casual workers on working visas. None will allow themselves to be exploited for nothing. The off shore slave labour have access to all our information too. Our clever international students from China and India are loyal to who? I think all our Government sites are being infiltrated for China's plan to roll us over. Our university sites have been infiltrated. We have idiots governing the country. Our previous IT expert is a shining example with NBN. Instead of smug ex lawyers, journos and fish and chip shop owners...parliament needs real IT experts in the senate.

    https://www.theguardian.com/australia-news/2018/jul/07/australian-national-university-hit-by-chinese-hackers
    Anonymous
    11th Jul 2018
    8:57am
    Actually, Greg, it does have to do with poor IT systems. Better IT security CAN stop cloning, but the industry as a whole has shunned more secure systems. Thankfully, most organizations recognize that Windows servers are not secure and opt for Linux servers for web hosting, but excessive use of Microsoft technology (and government organizations show a preference for MS systems and software) is a major contributor to increased security breaches.

    6th Jul 2018
    11:22am
    And they want everything done online...what a joke. I do no banking online and only use telephone banking and "touch wood" have not had a problem.
    Greg
    6th Jul 2018
    5:08pm
    You just never respond to these emails, it's very simple.
    Adrianus
    6th Jul 2018
    11:28am
    Why would people make payments on the MyGov site?
    MICK
    6th Jul 2018
    12:54pm
    Because they owe tax your idiot! Give us all a break please.
    Adrianus
    6th Jul 2018
    1:28pm
    I see. If you owed say $23k you could pay it off in instalments. You should have thought about that before your last ski trip. No point in getting angry with me.
    Dolly
    6th Jul 2018
    1:31pm
    You may have been overpaid & have to pay it back Like I have been once.
    Greg
    6th Jul 2018
    5:13pm
    This is nothing to do with people making payments to anybody, it's about scammers trying to obtain banking details from you to access your bank account.
    Adrianus
    7th Jul 2018
    10:11am
    Greg, making payments is exactly what its about!!
    I'll post it here for you because you obviously didn't read Leon's above comments.

    "The Government’s online security agency is warning all myGov users to exercise caution when making payments on the ‘cloned’ website, as they are a target for scammers wanting access to account details."
    Greg
    7th Jul 2018
    4:10pm
    Adrianus - I don't care what Leon wrote, he/this site has got it wrong AGAIN.

    Straight from the Stay Smart Online website:-

    "Scammers have set up a clone of the myGov website to trick you into sharing your login and bank account details.

    The scam starts with a phishing email that looks like it is from Medicare, asking you to update your Electronic Funds Transfer (EFT) details, so you can start receiving payments for Medicare benefits and claims."

    The "payments" are refunds for Medicare, nothing to do with the ATO.
    Greg
    7th Jul 2018
    4:13pm
    https://www.staysmartonline.gov.au/alert-service/beware-fake-medicare-email
    Adrianus
    8th Jul 2018
    8:11am
    Thanks for that Greg!

    Yes I did get a phishing email from some idiots purporting to be from Medicare.
    I was already aware of the Medicare scam by Labor. I received a couple of text messages on my phone. I wonder if they are related?
    WideBayMike
    6th Jul 2018
    11:43am
    I use Google Chrome as my browser and have never been "allowed" to access a cloned site. Chrome's security prevents it happening.
    jackie
    6th Jul 2018
    11:47am
    That can be overcome. Don’t be sure of anything in an uncertain world.
    HarrysOpinion
    6th Jul 2018
    11:54am
    The Internet is the Wild West of the 21st Century but there is no John Wayne who can contain the lawlessness.
    Rosret
    6th Jul 2018
    12:39pm
    It is sent as an email. Will Google still deny access?
    jackie
    7th Jul 2018
    12:35pm
    HS...Globalisation is the Wild West too.
    Richard
    6th Jul 2018
    11:53am
    Unfortunately these authentic looking websites are becoming quite common and the latest Mygov one was very tempting. And another from the ATO stating a refund was due was another.
    The only way to thwart them is not to answer any unsolicited emails that provide a "link".
    Always go to the original site and check the inbox for the email in question and respond if necessary to that. However to date I have never found the suspect email and have thankfully never been caught.
    ALSO I have had a very convincing phone call from my bank quoting my date of birth and bank account number stating they were investigating a suspicious withdrawal then requesting I further verify my identity by repeating the security code they send me. At this stage they are of course sending the code to my number via the banks own system for a transfer overseas they were making at that moment having, I assume hacked my bank Password. At this stage become suspicious because of the accent and said I was going to hang up and call the bank direct - she became very forceful and would not give me a reference saying time was of the essence etc, etc. So I hung up and called direct to the NAB Lost Cards to get quick access and was quickly told that a transfer was in fact underway and they immediately cancelled all my access details.
    So as Sunny, the first respondent said, another something we have to contend with for the convenience of the new computer age.
    Rosret
    6th Jul 2018
    12:38pm
    Thanks.
    I wonder what the URL is at the top of the email. Its is the second thing I check these days before clicking anything.
    MICK
    6th Jul 2018
    12:53pm
    Thanks Leon. I got what looked like one of the scam emails and ignored it.
    Adrianus
    7th Jul 2018
    10:12am
    Good boy!
    rob101
    6th Jul 2018
    1:39pm
    Look Out for a Land Line Phone Scam From the Do Not Call Register!
    DNCR NEVER call people!


    rob101

    6th Jul 2018
    3:48pm
    The myGov website is a disaster anyway, nearly impossible to use. You know it's a fake if it's simple to get around.
    Marian
    6th Jul 2018
    4:51pm
    The all system never work as the same is Australia Government

    11th Jul 2018
    8:59am
    Haven't had a fake MyGov email, but I am constantly getting fake bills from 'Telstra' despite not having any Telstra service. They always helpfully direct me to a site where I can 'pay easily with a credit card'.


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