Centrelink confesses to $2.84 billion overpayment bungle

Font Size:

In its latest bungle, Centrelink last year overpaid welfare recipients $2.84 billion, the new Human Services Minister Michael Keenan has confessed. The Department of Human Services (DHS) paid around 2.4 million people an average of $1174 each more than they were entitled to receive during the year.

The figures were released by the Federal Government last week, with human error and fraud blamed for the overpayments.

“It is important that the system operates with integrity, that people are not overpaid more than they are entitled to,” said Mr Keenan.

DHS has only recovered about $1.64 billion to date, with debt collectors used to retrieve $126 million.

The Federal Opposition was quick to comment on the release of the data, with Labor frontbencher Doug Cameron saying that the Turnbull government was incompetent in its running of Centrelink.

“Last year, 55 million calls went unanswered to Centrelink and average call wait times have increased,” Mr Cameron said.

What do you think? Are the overpayment numbers concerning? What would you do if Centrelink overpaid you and then demanded you repay the money?


Centrelink financial information services

Who better to inform you about your Age Pension and entitlements than Centrelink?

Centrelink to outsource call centre to a UK-owned company

Centrelink announced it will outsource its strained call centre to a foreign company.

Centrelink sends ‘threatening’ letters to vulnerable clients

Centrelink is in the hot seat again, for sending ‘threatening' letters to vulnerable clients.

Written by Drew

Starting out as a week of work experience in 2005 while studying his Bachelor of Business at Swinburne University, Drew has never left his post and has been with the company ever since, working on the websites digital needs. Drew has a passion for all things technology which is only rivalled for his love of all things sport (watching, not playing).


Sign-up to the YourLifeChoices Enewsletter

continue reading

Health Insurance

Ageing baby boomers are missing out on health cover savings

Most older Australians see their health insurance premiums rise every year but don’t realise these high costs can be for...

Travel News

Vaccination no guarantee of open borders, says health minister

Australia's international border could remain closed even after the vaccination rollout is complete, according to health minister Greg Hunt. Mr...


The 'risk' of letting your grey hair grow out

At what point do you stop dyeing your hair and allow the grey to grow out? Is it after you...


Five running shoes reviewed

With the cooler weather, autumn and winter are arguably the best seasons to run in Australia, so it might be...


How large is Rupert Murdoch's reach in Australian media?

Former prime minister Kevin Rudd's petition to establish a royal commission into media diversity in Australia attracted more than half...


Coronary heart disease is the biggest killer of women worldwide

Heart attacks are still often seen as a 'male health' issue, yet coronary heart disease - which is the main...


Another vaccine ruled out as second blood clot case emerges

Australia's Therapeutic Goods Administration (TGA) has announced that a second case of blood clots is believed to be linked to...

Superannuation News

Super funds fight for changes to reforms

Your Super, Your Future legislation will be enacted within three months and leading players are weighing in on the impact...