Email scam hits Telstra customers

Telstra customers are advised to be wary this week, as a new scam aiming to rob them of their credit card details has been discovered by MailGuard.  

In this latest scam, a wave of legitimate-looking emails flooded the inboxes of over 20,000 Telstra customers. The email claimed that, as a result of the latest bill having accidentally been paid twice, the customer was entitled to a refund, and so their credit card details were required.

The thing that makes this con different from many email scams (such as the recent AGL email scam) is that it doesn’t rely on infected malware or dodgy links to infect your computer and demand a ransom. Instead, the email links you to a convincing but fake Telstra website, where you can log into your account and claim your refund.

The most effective way of avoiding a scam such as this is to have some good old-fashioned scepticism. Always be wary of emails asking you to supply your personal information. Trust your gut instincts and be on the lookout for:

  • grammatical errors
  • unfamiliar email addresses
  • suspicious-looking websites and URLs
  • emails asking for your personal details
  • emails containing unexpected attachments.


If you have been the recipient of this email, you should notify Telstra immediately. If you’ve acted on it you should change your My Account password and inform your bank to cancel your credit card.

Find out more at

Related articles:
Older Aussies popular scam targets
Six scams to watch out for in 2016
Five tips to protect online privacy

Amelia Theodorakis
Amelia Theodorakis
A writer and communications specialist with eight years’ in startups, SMEs, not-for-profits and corporates. Interests and expertise in gender studies, history, finance, banking, human interest, literature and poetry.
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