A social media user has sparked a discussion about whether Airbnb hosts should be able to ask guests to complete a list of chores before they check out, as well as pay a cleaning fee.
The poster, lifestyle and fashion creator Melissa (@melworeit) shared that she was doing some research for an upcoming holiday and looking at Airbnbs that would be suitable for her and her husband. That’s when she came across a listing with what she believes are some odd requirements when weighed against the fees guests pay.
“It does have a $125 cleaning fee as most Airbnbs do, and I don’t have a problem with that, but this is what I do have a problem with: in addition to that $125 cleaning fee, we ask that you remove the garbage, fine, remove bed linens, fine, start the dishwasher and a load of laundry,” she says in the video. “Now, maybe this is entitlement, or privilege talking, however, if I’m paying $225 a night to stay somewhere plus a $125 cleaning fee, I’m not doing any laundry. Full stop. I know it’s like one load of laundry, it will take me like two minutes to do, but it’s the principle that bothers me.”
The post amassed 66,000 views and nearly 5000 comments, many of which shared similar encounters with Airbnb chore lists.
One commentator said: “Hotels do all that for me and don’t charge me an extra fee.”
Other travellers shared their stories of being asked to take out the rubbish, wash the sheets, and even mow the lawn during their stay.
Another Airbnb guest took the opportunity to ask whether it was “normal for a host to tell the guest to mow the lawn themselves?”
“Seems like a strange response given the premium being paid for staying here (to me, at least), but if that’s standard then I’ll roll with it,” the user wrote. “I just don’t want to be charged or poorly reviewed for ‘neglecting’ the lawn if I don’t do it.”
According to Insider, an Airbnb spokesperson said that while hosts choose their own cleaning fees, the company has provided recommendations for keeping the amount reasonable and suggests hosts consider not charging cleaning fees at all. According to the company, 45 per cent of global Airbnb listings do not charge a cleaning fee, and for those that do, the fee on average is less than 10 per cent of the total reservation cost.
“Would you like guests to load dirty dishes into the dishwasher or strip the bed linen before checkout? If so, consider charging a very minimal cleaning fee – or no fee at all,” the Airbnb host resource page on cleaning fees says. “With a higher fee, guests may expect to just walk away from your space at checkout as they would a hotel room.”
Do you think hosts should be able to ask guests to complete chores on top of paying a cleaning fee? Why not share your opinions in the comments section below?