Flight Centre ups its game

Australia’s largest travel agency has acquired a tech company which has already shaken up the travel world with its innovations in travel booking and itinerary creation.

Flight Centre Travel Group’s (FCTG) acquisition of Canadian company, Umapped, could change the way you plan your next holiday.

Umapped provides travel documentation, communication and itinerary management software to the travel industry.

Incorporating Umapped into FCTG’s existing web and mobile infrastructure will set Flight Centre apart from the crowd when it comes to providing booking services to consumers.

While consultants will be the immediate beneficiaries of the new software, consumers will enjoy improved communication, consolidated bookings and real-time location data through the new Trip Publisher itinerary builder.

Travellers and consultants will have access to all quotes and documentation, as well as interactive features such as real-time chat and updates.

“We have been impressed with the platform and believe it can have a positive impact on our consultants’ productivity and on our customer’s travel experiences,” said FCTG CEO Graham Turner.

“We hope to deploy unmapped software in several countries within a year.”

Have you booked travel with Flight Centre? How was your experience? Would you recommend Flight Centre to our members?

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Written by Leon Della Bosca

Leon Della Bosca has worked in publishing and media in one form or another for around 25 years. He's a voracious reader, word spinner and art, writing, design, painting, drawing, travel and photography enthusiast. You'll often find him roaming through galleries or exploring the streets of his beloved Melbourne and surrounding suburbs, sketchpad or notebook in hand, smiling.
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