Hotel staff to review guests

The Art Series Hotel Group is airing its guests’ dirty laundry with reverse reviews.

Hotel staff to review guests

You might be used to reviewing the hotels you visit, but how would feel about the staff reviewing you?

In a bold move, the Art Series Hotel Group is doing what it’s good at and turning the hotel world on its head. Starting from 17 April, its hotel staff will leave reviews of the guests.

The tables have turned and the staff will now be enlightening us on what really goes on behind closed doors, in what is coined ‘Reverse Reviews’. Something of a social experiment, Reverse Reviews make the review process a two-way street.

With the ultimate aim of improving its hotels for everyone, The Art Series Hotel Group believes that the fear of having one’s dirty laundry aired in public may affect guest behaviour, pointing out that bad guests often ruin the hotel experience for the good ones.

On a more positive note, it also wants to find out who are the perfect guests – the ones that make staff want to go to work.

Research shows that 30 per cent of Australians have confessed to bad behaviour in hotels – one in 10 steal from hotel rooms and a whopping 400,000 Australians have confessed to trashing a hotel room. That’s a lot of ‘rocks stars’!

If you think you’re the perfect guest, you can participate by staying at an Art Series Hotel and playing the game until 31 May. If you receive a five star review, you’ll be treated to a free night on your next stay, but be warned, if you misbehave, reviews are posted online and your dirty laundry will be aired for all to see.

Find out more at Art Series Hotel Group.

What do you think of this idea? Would you be happy to be reviewed by hotel staff? Could you score a five out of five?


    To make a comment, please register or login
    25th Apr 2015
    Fantastic idea, hopefully will encourage "the Grubs" to lift their game and appreciate the facilities
    25th Apr 2015
    I think this is probably well overdue. I hear and read reviews of places I have stayed that bear no resemblance to what my experience of a place is really like so I think that some people are just unreasonably bad guests.
    25th Apr 2015
    I have just gone to the Art Series Hotel Group web page and read some of the reviews that are already there and they are disgusting --- not the people or what they did or did not do but they type of review.
    It is a joke and no-one would want to be involved. It was just assessments of the people and nothing to do with how their rooms were left or anything substantial. I think Art Series Hotel Group should be ashamed and it has certainly ensured that I will never attempt to stay there.
    25th Apr 2015
    I did the same Chat... thay are not reviews at all... At least we know where NOT to stay.
    26th Apr 2015
    I think its a great idea, if you do the right thing and are polite there would be no problem.

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