Hotel booking website admits to 'ripping off' its customers

Major hotel booking website, Trivago, admits to misleading its customers.

Hotel website fleecing customers

One of the world’s biggest hotel booking websites, Trivago, has admitted to misleading its customers.

The hotel booking site will face millions of dollars in fines after being caught out comparing rates from standard rooms with premium suites and advertising the difference as savings.

In a statement on the ACCC website, the watchdog said that Trivago’s practice pointed customers towards advertisers who were paying the highest cost per click, such as Booking.com and Expedia.

Earlier this year, the ACCC took Trivago to the Federal Court, alleging that the site breached Australian Consumer Law by making misleading claims about pricing in its television advertising campaign and on its website.

The watchdog took exception to Trivago’s TV and web advertisements, on which the hotel price comparison service claims to be impartial and objective, allowing customers to find the cheapest prices for rooms.

With the latest admission, Trivago could face fines of $10 million or more depending on how many people have been affected.

Do you use Trivago to book accommodation? Do you trust online travel booking sites?

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    COMMENTS

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    I can remember when
    8th Dec 2018
    8:51am
    I don't use trivago because I like just using one site so all my bookings are managed from one app/website. I'm not at all surprised at this finding by the ACCC.

    I've found expedia is pretty much the cheapest and I have no issues with changing bookings, charges, refunds and so on and have never had problems at a hotel over a booking through them. I'd hate to book 15 hotels for a trip and have to try to remember who each one has been booked through.
    Waldi
    8th Dec 2018
    9:54am
    I use 'bookings' because they are flexible in changing, deleting already made bookings and they charge one/two weeks before commencing of the holiday date.
    80 plus
    8th Dec 2018
    9:56am
    Unlike the previous post I would not recommend Expedia, After double booking me and after I pointed out their mistake I was advised that I would have to contact the head office in the U.S.A.and it may take some time to resolve, after one week I rang again and was offered a credit note for the sum in question which I refused, I have not been contacted by Expedia at all. As I had used AMEX to pay for the ticket they acted to refund one of the payments. However on boarding at Sydney I was given boarding passes for different seats on the same flight
    casey
    8th Dec 2018
    11:52am
    A few years ago I booked through one of the web sites. When I checked in they asked me to next time call them direct and they would do a better deal as they were charged quite a high commission. I now check the web for prices, then ring the motel direct for a price, then negotiate for a further discount to pay cash.
    Greg
    8th Dec 2018
    3:44pm
    Never used Trivago because I assumed this would be happening. I have used others, Wotif, Booking.com, but now just use those sites for researching the best motel/hotel (quality v price) and then go on to the actual motel/hotel website to book the room.

    8th Dec 2018
    3:57pm
    Trivago should be driven out of business.
    Anonymous
    8th Dec 2018
    5:44pm
    Why ? No ones putting a gun to your head
    Use a bit of initiative and research for yourself

    Do you want an RC in booking sites as well now ???


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