Centrelink Q&A: How to get a MyGovID and how to use it

Ian has struggled with the process of applying for a MyGovID.

Centrelink Q&A: How to get a MyGovID and how to use it

Ian has struggled with the process of applying for a MyGovID and wants to know if it is worth the hassle.


Q. Ian
I have read quite a bit about the MyGovID and how it is meant to make things easier for identification purposes. However, when I tried to sign up, I found it very confusing. Can you explain how it works and is it even worth using if you are not technologically literate?

A. A MyGovID is definitely worth using. Its chief purpose, for those who are not aware of the system, is that it makes it easier to prove who you are online. It is effectively like a 100-point ID check that you can use on your smart device.

All that you need to set up a MyGovID is a smart device and an email address. The smart device needs to be using iOS 10 or later on Apple devices or Android 7.0 (Nougat) or later.

The first step is to download the app, which you can do from the App Store or Google Play, depending on your device.

Once the app has downloaded, you will have to open it and follow the prompts. It will ask you for your full name, date of birth and email address.

After entering these details, you will have a ‘basic’ identity strength.

The next step of the process is adding your identity documents, which is probably the trickiest part of the process.

The identity strength that you need depends on the government online service you want to access using your MyGovID.

A ‘standard’ identity strength allows you to access all participating government online services.

You will need two of the following Australian identity documents (your name must match in each) to achieve a ‘standard’ identity strength:

  • driver’s licence or learner’s permit
  • passport
  • birth certificate
  • Medicare card.

If you’ve had a change in name, you may be able to verify this using a change of name certificate (Tasmania, South Australia, Northern Territory and the Australian Capital Territory only) or a marriage certificate.

A ‘basic’ identity strength (using your name, date of birth and email address) allows you to access some government online services. However, you may need to meet additional requirements, depending on the service.

In future, you'll be able to use other identity documents and face-matching technology.

Do you have and use a MyGovID? How much easier do you find it?

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    Disclaimer: All content on YourLifeChoices website is of a general nature and has been prepared without taking into account your objectives, financial situation or needs. It has been prepared with due care but no guarantees are provided for ongoing accuracy or relevance. Before making a decision based on this information, you should consider its appropriateness in regard to your own circumstances. You should seek professional advice from a Centrelink Financial Information Services officer, financial planner, lawyer or tax agent in relation to any aspects that affect your financial and legal circumstances.


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    25th May 2020
    I've been trying to change my address for 2 months on MYGOV on laptop, hopeless!!
    25th May 2020
    I am required to have a MyGovId for work and have spent hours on the phone trying to sort out the problems I am having. It will not accept my Driver's Licence and no-one can tell me why. I do not have a passport and my Birth Certificate is in my birth name (what a surprise) and having been married more than once I cannot use a Marriage Certificate. I need to have it set up before the end of the financial year but am not willing to talk to people on the Help Line who can't help because really they are not there to solve problems.
    Karl Marx
    25th May 2020
    Go into an office & get them to set it up.
    25th May 2020
    Make sure your name shows exactly the same on your application as well as your identifying documents that are 'pulled in' to the application (when you are in the application). I remember having an issue with mine where in one spot it had my middle name and somewhere else the middle name was missing. Everything has to match 100%.
    25th May 2020
    I am now a bit confused because I am fairly sure I already use MyGovID and log into it. But I have never downloaded the app ??
    25th May 2020
    You probably use MyGov, which is different.
    25th May 2020
    Thanks Vee.
    So would you know what are the advantages of MyGovID. That is over and above just MyGov ??
    25th May 2020
    I don't know of one, unless you have to use it for work.
    25th May 2020
    So there is no advantage of the MyGovID app ?? Can anyone expand on that ??
    25th May 2020
    I downloaded the Centrelink app from Googles Play Store on to my Google Android but did not open it and did not activate it to sign, A strange thing occurred while I was in online bank account downloading my credit card bank statement, the screen turned blue with a message allegedly from Centrelink but there was no government emblem requesting access to my files, folders, photos and the entire device. I clicked the decline button and the message disappeared so I went to click on the statement download when the message appeared again blocking my download. I deleted the message. I then went into my Files folder and seen that the bank statement in PDF was there so I clicked to open it and the Centrelink message appeared again blocking the bank statement. I deleted the message. I deleted the bank statement and deleted the Centrelink app.
    I am skeptical now about using the Centrelink app on my mobile in case my phone has been intruded by malware. So I use my computer to go online for banking without the suspicious intrusion of an alleged Centrelink message.
    Any one had similar experience?
    25th May 2020
    You have confirmed my suspicions and reluctance to "Downloading Apps". Also my smartphone may weaken in speed etc with memory being clogged by such as Apps. Can anyone here expand on that ??
    25th May 2020
    This article should have discussed the difference between MyGov and MyGovID. They are two different things. I imagine that for most people reading this article, MyGovID is not relevant. As far as I am aware, MyGovID is only used for businesses dealings with the Australian Taxation Office.

    26th May 2020
    MyGov what a waste of time.
    I tried to register MyGov with the information including my email address. Great, until I tried to do the same for my wife on our email address (we only have one email address). You all have worked out that the rocket people from Canberra would not let me add my wife to MyGov.
    END OF THE STORY---jam MyGov where the sun don't shine.
    How hard is it to have MyGov with Person 1 and Person 2 on the same email address with a pin No for Person 1 and another pin No for Person 2. SIMPLE.
    Medicare has my wife as No 2 and myself as No 1. My Aged Pension Card has myself listed and in smaller lettering has my wife listed.
    Two Government Departments have both names, Medicare with No1 and No2 shown NOW MyGov can't do that.
    When MyGov gets there shite together and allow one email address and 2 pin No's I may consider setting up again. Every time I go to Centrelink I am asked to use myGov. "Sorry not on it" I will wait and when finished get a copy of all the transactions completed that day for my records to ensure C/L don't make an error. They are liable and not me as I have a paper copy.
    27th May 2020
    Thats strange bobm cos I havent had any difficulties and done most things without a problem. The problem with it is the usual govt programmers who dont have much of a clue but that doesnt seem to stop doing what I have needed to do as well as linked the various areas etc.
    Ted Wards
    27th May 2020
    Free online training for elderly people. Most community centres also have volunteers who will help train as well, once they are open again. We never stopped the program, we just went online. Now our learners even know about things like source codes and all sorts!

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