What you need to know about NBN and your health monitor

Font Size:

Are you wondering what is going to happen to your health monitor or medical call button when you switch over to the NBN?

Is your health going to be at risk if something goes wrong with the your service?

What do you need to understand in order to receive the best possible support for your health after switching over to NBN services?

It’s vital to register your medical alarm, autodialler or call button with the NBN’s Medical Alarm Register. This will help NBN Co identify household support that may be required during the transfer the period of switching over to the NBN (i.e. which medical support will suffice during the switch over?).

There is one major downside to NBN services that may deter anyone with a health monitor or medical button.

During power outages, equipment connected to the NBN service will not work – at all.

This large issue could affect thousands of older Australians who, in a power outage, will not be able to access the urgent medical attention they may require.

In order to combat this disadvantage, make sure to call your device provider for an understanding of what technologies are compatible with NBN. Your health monitor may not work with your NBN, so it is important to know how to prepare.

These example questions, as provided by the NBN Co Australia, are standard to ask your device provider when switching your medical devices to NBN:

  • Will my medical alarm work properly when connected to NBN?
  • What specific internet or phone service will work best with my medical monitor?
  • What costs are involved in switching over to NBN?
  • Will my health monitor be able to dial out during a power outage?
  • If not, what is the alternative? 

Have you switched to NBN?

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


NBN users with medical alarms put at risk, says Labor

Inaction and delays putting non-monitored medical alarm users at risk.

Older Australians targeted by NBN impersonator scam

Older Australians are the victims of NBN impersonators stealing their money and info.

NBN customers paying higher prices for slower speeds

Millions of Australians forced onto the NBN will pay more money for slower internet spe

Written by annapa


Total Comments: 5
  1. 0

    I was of the understanding that all NBN connections were to have a small battery backup included for power outages. It was also going to be optional to have a larger capacity backup installed if required. Why has this not been mentioned? Has the Turdbull government killed this feature? If they have then the “node” at the end of the fibre network will have to have a power backup to enable emergency contact.

  2. 0

    We moved to NBN because they told us we have to – sooner or later – so we chose sooner. So we had to get new landline phones which are “voice over the internet protocol”. The internet keeps going down, and so does our phone. The NBN is the worst thought-out, most costly communications failure I’ve ever encountered. Politicians who drew it up on the back of a drink coaster should be drawn and quartered.

  3. 0

    If this is true then it’s just not good enough. I changed over recently to NBN with Aussie Broadband and they were brilliant. Notified every step of the way with texts and emails,they have an Australian call center, so no trying to decipher an accent over the phone. The connection went smoothly and was on time every step of the way. I am very grateful as after hearing a lot of horror stories about the NBN, it all went so well.

  4. 0

    My 95 yr old mum is with Vitalcall and they gave notified her they would replace her old system that was connected through her phone line with a new one a long time before the NBN was connected so she will never be affected by the power outages. She is now with the NBN for her phoneline and has had no issues what so ever.



continue reading


The last blockbuster had an end of summer sleepover

Several months ago, the last Blockbuster store on Earth temporarily rebranded - as an extremely nostalgic Airbnb. A few lucky...


Best day trips from Melbourne

We've got more reasons than ever to embrace the adventures we can find in our own backyard and, luckily, Victoria...


Travel SOS: What's the deal with face masks and flying?

Ian has seen reports of people flying without masks and wants to know if it is safe. Q. IanI have...

Mental Health

Frequent travel could make you 7 per cent happier

Every now and then we come across a study that feels as if it's stating the obvious. Such is this...


Travel does at times confront us and make us squirm

Travel does at times confront us and make us squirm, which it should. Travel also can make us appreciate our...


You can now stay in a Buckingham Palace-inspired caravan

Have you ever wondered what Buckingham Palace would look like squeezed into a four-person caravan on the North Yorkshire coast?...


New measures will protect Australians from COVID-19 on all flights

Australia's national cabinet has announced new measures to protect Australians from COVID-19 on domestic and international flights and in airports....


Doctors call for action on social media’s health misinformation

The peak body for Australia's doctors has called on the government to invest in advertising to counter health misinformation being...