Qantas rated Australia’s most satisfying airline

Aussie mainstay takes out the award for Australia’s most satisfying airline.

Australia’s most satisfying airline

Qantas has won a narrow victory over key rival Virgin as Australia’s most satisfying domestic airline for July and looks like it will win the award for a fifth straight year.

The flying kangaroo took out top honours, but only just, with a customer satisfaction rating (CSR) of 84 per cent, just ahead of Virgin Australia on 83 per cent.

Regional Express (REX) was the best regional airline and third ranked domestic airline, with a 77 per cent CSR, beating Qantaslink on 76 per cent, which came in fourth. Jetstar and Tigerair came in fifth and sixth respectively, with 59 per cent and 57 per cent CSRs.

Qantas was the preferred airline for domestic business travellers with a 79.4 per cent CSR over Virgin Australia with a 78.8 per cent CSR.

Qantas won the Annual Roy Morgan Customer Satisfaction Awards for both the Domestic Airline and Domestic Business Airline* of the year for the fourth straight year in 2017. Judging by these results, it may do so for a fifth consecutive year, but it shouldn’t rest easy with Virgin breathing down its neck.

“Qantas is standing tall in 2018 as Australia’s leading domestic airline for customer satisfaction winning the July awards for both domestic airline customer satisfaction and domestic business airline customer satisfaction” said Roy Morgan Chief Michele Levine.

“The victories for Qantas in the monthly customer satisfaction award come as Australia is set to welcome a new Prime Minister who knows a thing or two about tourism. New Liberal Leader and Prime Minister Scott Morrison was responsible for the ‘Where the bloody hell are you’ tourism campaign when Managing Director of Tourism Australia back in 2006.

“Australians are evenly split in their support between Morrison and Opposition Leader Bill Shorten according to a recent Morgan Poll, but Australia’s airlines will be hoping Morrison is able to bring some of his expertise managing Tourism Australia to increase tourism to and from Australia as Prime Minister.”

Which airline do you fly? Which is most satisfying for you?



    To make a comment, please register or login
    1st Sep 2018
    Virgin for me all the way! Who did they ask in this pathetic poll, the Freddie's are what you look at and virgin win the most important awards over Quaintarse every time.
    I'm sure virgin don't heery the govt business either, and there drag are not rude either, virgin 'the business' voted best in australia. Lord knows where they get this stuff from especially within a %of reach other, too funny
    1st Sep 2018
    I fly Virgin most times because the service is usually perfectly acceptable and the price is usually significantly less than Qantas. I see no reason to pay the extra for Qantas.
    2nd Sep 2018
    Agree. Virgin is better. Qantas are a poor quality (maintenance, staff attitudes) airline.
    Overall, we lack serious competition for Domestic flying - badly need more competition to stop these airlines ripping off customers and making big profits.

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