The Meeting Place > Government & Centrelink > Centrelink call centre outsourced to Serco

Centrelink call centre outsourced to Serco

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6 yrs ago

Private contractors will answer calls from Centrelink's welfare recipients after the Department of Human Services outsourced call centre work to multinational services company Serco.

In an unprecedented move for the welfare agency, 250 of the company's Australian subsidiary staff will take calls about payments in a three-year pilot program costing the government $51.7 million.

http://www.canberratimes.com.au/national/public-service/human-services-to-use-private-contractor-serco-as-centrelink-call-centre-provider-20171010-gyyfuq.html

GREAT MOVE AND LONG OVERDUE !!!!

6 comments

http://www.canberratimes.com.au/national/public-service/human-services-to-use-private-contractor-serco-as-centrelink-call-centre-provider-20171010-gyyfuq.html

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DogsBody
6 yrs ago

I worked for Serco in 2016. It employs people casually. Back then the government was paying Serco to accept unemployed people, people on disability pensions. This is about the diminishing of human dignity and how a company like Serco profits.

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PlanB
6 yrs ago

Yes like it said on the site if everyone that was unhappy wrote to the Minister involved they would soon have to get off their backsides and do something -- it is bloody ridiculous the way things are at the moment and have been for a LONG time

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Suze
6 yrs ago

Look at the money they would save if they had Universal Pension.

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KEVINJ
6 yrs ago

CORRUPT-ED "TURN-COAT",aka TURN-(BULL), fits like a Glove, wi "SERCO". a PoisonED CHALICE. 

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KEVINJ
6 yrs ago

Ozzies Must Keep Following,"SERCO".-DAILY. WEEKLY. FortNightLy. E T C. We'll feel Degraded, for - What we Learn - abt "SERCO'.. Look at its U-Tube VideoS, - with FAMILIES, b4, FEDeraL Election. 

PlEasE PrOVIDE FacTs KeviNJ

otherwise you’re just trolling 

Serco specializes in efficient shared service provision for government 

They have the infrastructure the technology and will hire competent efficient staff - not lazy public servants 

6 comments



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