Payday loans company coughs up for clients

Around 68,000 Queensland Cash Converters clients have secured $42.5 million in compensation over allegations the payday lender breached Queensland credit laws by effectively charging borrowers interest rates of more than 175 per cent per annum.

Maurice Blackburn Lawyers announced that the in-principle settlement comes almost a year after a Federal court trial concluded, where Cash Converters faced allegations that they had systematically breached credit protection limits in giving unsecured personal loans to vulnerable borrowers.

The company settled one part of the class action on the first day of trial for $16.4 million, which related to cash advance loans to around 30,000 Cash Converters clients. This is in addition to the personal loans claim.

Consumer laws in Queensland that commenced in 2008 capped the maximum interest chargeable at 48 per cent per annum, inclusive of credit fees and charges under the credit contract. 

The case that was put on behalf of Queensland borrowers was that the “brokerage” fee, implemented by Cash Converters to coincide with those laws, was merely a mechanism to avoid their effect, and to ensure Cash Converters obtained a greater return than the laws permitted, and was unlawful or unconscionable. 

Maurice Blackburn lawyer Miranda Nagy, who handled this case, also ran two class actions against Cash Converters for similar breaches in NSW, successfully settling those class actions in 2015 for $23 million.

“These class actions are prime examples of how the class action regime works to promote access to justice for the most disadvantaged in our community,” Ms Nagy said.

“This is a large group of people, who borrowed very small amounts of money, for very short periods, at high interest rates. None of them could hope to have run this case to see justice served, without an effective class actions regime. 

“More than 60 per cent of the people involved in this case have annual incomes of somewhere between $12,000 and $35,999, so these type of loans are often a last resort and the type of compensation we have secured for them today is extremely meaningful.

“We know that this compensation makes a noticeable difference to the lives of the people we represent because they tell us the positive impact it has on their day to day living.”

The claim is settled without admission of liability and is subject to court approval. Those eligible for payments will be given formal notice of the settlement in accordance with orders to be made by the Federal Court and need do nothing at this stage.

Have you ever used a payday lender? Are you eligible for compensation from Cash Converters?

3 comments

I work on the principle that if I cannot afford it I do not buy it

... I learnt that lesson in the Hawk/Keating era, when I had to sell my house with the interest rate going over 19% on my mortage.  I could see myself loosing the 25% deposit which you had to have in those days.

i have never had dealings with this firm,   but ANYONE that lends money is there to MAKE more money,   it is a sad situation w?hen anybody has to deal with these people,   but i suppose in some circumstance it may be inevitable,    if you have hungry kids,   and no money,   what would you do,    they do take advantage as they know people are desperate,  

as mentioned above, I also used loans when I had to live from paycheck to paycheck. and luckily I had no problems with the PaydaySay app. it's a shame that such situations happen to people who need financial help...

3 comments



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