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Vics get energy relief

As a special measure, electricity companies have announced a one-off heat relief package for almost 50,000 Victorians who were most affected by the outages during the extreme heat on Sunday 28 January.

Customers who were off supply for three hours or more during that period will receive the one-off payment.

Customers receiving the heat relief payments should expect to be reimbursed directly by the network businesses by the end of February in the form of direct-mailed cheques.

The extreme heat drove significant increases in residential demand that resulted in outages on localised parts of the distribution networks.

While acknowledging the impact of the event of 28 January, in terms of overall reliability, Victorian customers experience the shortest average duration of unplanned outages in Australia while also paying about 18 per cent less (or $75 per year) in distribution network charges than the national average.

Customers who were off supply between three and 20 hours on 28 January will receive $80, while those between 20 and 30 hours and more than 30 hours will receive $120 and $180 respectively.

Did you suffer from power outages on 28 January? Is this compensation enough?

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