i wouldnt deal with a bank,   have had an account with a CREDIT UNION  for years,   couldnt ask for better service, or help with anything,  

How is Air New Zealand named Australia’s most-trusted brand when it is NOT even Aussie ???

No more and no less than another article joining the populist, feel good pile on to bash the banks.

Where oh where is some common sense reportage giving the banks credit for the 98% or more of good service that they provide to millions of customers and businesses.

From what I've read, the survey shows which companies (from anywhere) Australians trust most, rather than which Australian companies we trust most.

The 2019 Corporate Reputation Index conducted each year since 2008 by the global Reputation Institute, showed half of Australia’s top 60 corporations had strong or top tier reputations, an improvement on 2018.

Australia’s most-trusted companies 2019 (movement on 2018 in brackets)

1. Air New Zealand (0)
2. Qantas (+1)
3. JB Hi-Fi (+3)
4. Toyota (-2)
5. Mazda Australia (0)
6. Aldi Australia (+3)
7. Samsung (+3)
8. Woolworths (+14)
9. Hyundai Australia (+2)
10. Nestle Australia (+3)

The survey asked Australians to rate the companies based on how they felt about each company based on products and services, innovation, workplace, citizenship, governance, leadership and performance. AMP fell 18 spots to No. 60, displacing News Corp Australia at the bottom of the rankings. The media company ranked 59th, ahead of NAB at No. 58. Commonwealth, Telstra and Westpac took the 57th, 56th and 55th spots on the list.

Source.

Maybe banks should stop ripping people off and investing their money in more ethical and environmentally friendly business.

I am fed up with my bank (ANZ) because they closed my local branch last year.  Then they closed the next nearest branch soon after that.  They made an arrangement with the local post office to do simple banking there, but as of January this year that option is no longer in existence.  So now, if I need to attend in person at a bank, I have to travel for an hour there and back to the closest branch.  Hardly what I would call customer "service", and what happens if I can no longer drive??  Would have to get two buses there, two buses back, and drag my wheelie walker.........recently I've had to cash in coins, and get some documents signed......can't do that online.  Nack to keeping money under the mattress perhaps!

wanted to change from one credit card to another with Bankwest.  had to ring up and make an appointment as you cannot ring your local branch directly. Four days later we arrived for our  9 a.m. appnt...you would think I was wanting to buy the Sydney Harbor Bridge.  The questions came thick and fast why I wanted another card, why I wanted to up the limit and then was asked to provide evidence of our fortnightly super pension.  The fact that it was paid in every fortnight for the last 27 years to this particular branch meant nothing.  Had to go home ring the super people, get them to email me a letter stating the amount we both get every fortnight with the day's date on the top.  Then I had to email to the woman at the bank.  she is yet to get back to me to make yet another appointment!!!!!!!!!  We both have excellent credit ratings I might add and we have a sizeable amount on term deposit.

Why we were not informed that we needed this paperwork when we rang up to make the initial appnt I do not know and I expressed the same to the woman who interviewed us.  She knew we were ticked off!!

Now have to wait for her to ring and make another appointment.  What a plain in the proverbial!!

Customer service..must be joking!!

For me by far the worst is the Bendigo Bank, formerly the Adelaide Bank, and some building society before that.

Their appalling service saw only 1 teller struggling to keep up with a growing line of disgruntled customers attempting to get their banking done during their lunch break.

The teller then decided to balance/check the 'float' in her till despite being told by a waiting customer they were on a lunch-break and fast running out of time, she arrogantly proceeded without getting another teller to fill-in or open another counter.

When I lodged a strongly worded complaint with the bank head office, I was invited to take my business elsewhere and I did.

My only complaint I had with the CBA I contacted the Banking Ombudsman, which really annoyed the bank, but got prompt results.